• Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines.• Overseeing stock levels.• Ordering supplies.• Handling customer inquiries and complaints.• Greeting and advising customers.• Handling administration and paperwork.

• Provided local and remote Tier 1 IT support for hardware and software to company personnel.• Checking the status of all systems and hardware.• Replacing malfunctioning or damaged hardware. • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.• Set up new desktop systems and configured laptops for incoming employees, loading required software.• Configured new employee workstations, including all hardware, software and peripheral devices.• Documented repair processes and helped streamline procedures for future technical support actions.