Anmol Sehgal Email & Phone Number

Noida, Uttar Pradesh, India

• Supported operations and oversaw up to 30 associates. Managed the team to perform within deadlines and goals while also performing program management and process improvement initiatives.• Prepared and maintained successful transition model and asset alignment method for Noida site to expand the process from 44 employees to 473 employees within the pandemic situation.• Conducted regular risk assessments and quality assurance reviews. Led the team to perform above standard in quality assurance with scores of 98% and above, a metric to meet was 5% or less error rate.• Deep Dive and prepared Weekly and Monthly Business Review for Operations Team.• Evaluated employee performance on a monthly basis and coached and trained accordingly increasing quality of work and employee motivation.• Collaborated with the Developer teams and launched a new mechanism to reduce 40% effort hours and 13% buffer time faced in the work from home model.

Noida, Uttar Pradesh, India

• Supervise day-to-day operations in the customer service department.• Respond to customer service issues in a timely manner.• Identified and evaluated opportunities improving the process and customer experience• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.• Maintain accurate records and document and detailed reports on all customer service activities and discussions.• Motivating and educating staff to deliver on departmental customer satisfaction results and performance goals• Participating in the development and enhancement of general processes and coaching procedures that will support company service and productivity.• Communicating with internal teams to discuss current targets and oversee our customer service team

Noida, Uttar Pradesh, India

• Manage a team of customer service associates and set the precedent for established customer service policy.• Assigned the tasks of providing product knowledge and account information to clients• Identified and evaluated opportunities improving the process and customer experience• Handled the tasks of conducting trainings and providing support to other areas as required • Consulted with customers to analyze business requirements and convert requirements into product and service solutions

Noida, Uttar Pradesh, India

• Communicated with customers to ensure product understanding, answer questions, and facilitate conflict resolution.• Analyzed customer needs and made arrangements adhering to company policies• Have been part of multiple organizational units including Generalist Retail team, Concession Abuse Prevention team and Amazon Business Group- ABG.

Delhi, India

Worked on Wipro IT ticketing system.

Bachelor Of Technology - Btech, Computer Science

Education record