Anmol Sehgal Email & Phone Number

Noida, Uttar Pradesh, India

• Supported operations and oversaw up to 30 associates. Managed the team to perform within deadlines and goals while also performing program management and process improvement initiatives.
• Prepared and maintained successful transition model and asset alignment method for Noida site to expand the process from 44 employees to 473 employees within the pandemic situation.
• Conducted regular risk assessments and quality assurance reviews. Led the team to perform above standard in quality assurance with scores of 98% and above, a metric to meet was 5% or less error rate.
• Deep Dive and prepared Weekly and Monthly Business Review for Operations Team.
• Evaluated employee performance on a monthly basis and coached and trained accordingly increasing quality of work and employee motivation.
• Collaborated with the Developer teams and launched a new mechanism to reduce 40% effort hours and 13% buffer time faced in the work from home model.

Noida, Uttar Pradesh, India

• Supervise day-to-day operations in the customer service department.
• Respond to customer service issues in a timely manner.
• Identified and evaluated opportunities improving the process and customer experience
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• Maintain accurate records and document and detailed reports on all customer service activities and discussions.
• Motivating and educating staff to deliver on departmental customer satisfaction results and performance goals

Noida, Uttar Pradesh, India

• Manage a team of customer service associates and set the precedent for established customer service policy.
• Assigned the tasks of providing product knowledge and account information to clients
• Identified and evaluated opportunities improving the process and customer experience
• Handled the tasks of conducting trainings and providing support to other areas as required
• Consulted with customers to analyze business requirements and convert requirements into product and service solutions

Noida, Uttar Pradesh, India

• Communicated with customers to ensure product understanding, answer questions, and facilitate conflict resolution.
• Analyzed customer needs and made arrangements adhering to company policies
• Have been part of multiple organizational units including Generalist Retail team, Concession Abuse Prevention team and Amazon Business Group- ABG.

Delhi, India

Worked on Wipro IT ticketing system.

Bachelor Of Technology - Btech, Computer Science

Education record