Certified IT Professional with over 10 years of experience working in different domains. Specializing in IT Service Management with extensive experience in Incident Management along with other ITSM processes like Change and Problem Management. Instrumental in the analysis of business operations, defining business improvement opportunities, designing workable alternatives, developing selected solutions and implementing required changes.Key strengths includes:- Excellent interpersonal communication, stakeholder management and organisational skills- Solution focused with positive mindset at all times- Passionate about meeting deadlines and strong professional skills in incident management- Cross domain IT skills and experience
Listed skills include Experience On Vm Ware And Xenserver, Strong Project Management Skills, Built And Maintained Good Customer Relations With A Variety Of Clients, Consistently Deliver The Highest Standard Of Service Of Customer Service, and 19 others.