• Assess clients' overall financial situation by analyzing financial information and calculating clients' available monthly income to meet debt obligations.• Prioritizing client debt repayment to avoid dire consequences, such as bankruptcy or foreclosure or to reduce overall costs, such as by paying high-interest or short-term loans first.• Explain general financial topics to clients, such as credit report ratings, building credit, budgeting, spending… Show more • Assess clients' overall financial situation by analyzing financial information and calculating clients' available monthly income to meet debt obligations.• Prioritizing client debt repayment to avoid dire consequences, such as bankruptcy or foreclosure or to reduce overall costs, such as by paying high-interest or short-term loans first.• Explain general financial topics to clients, such as credit report ratings, building credit, budgeting, spending, savings etc.• Budget analysis and preparation of documents to establish financial recommendations on debt management to clients and strategies to meet their financial goals.• Estimating time for debt repayment given the amount of debt and available funds.• Recommend educational materials or resources to clients on matters such as financial Planning, budgeting or credit.• Review changes to financials, family, or employment situations to determine whether changes to existing debt management plans, spending plans, or budgets are needed. Show less

• Overseeing and guiding agents to meet performance and customer service objectives • Identifying problem areas, coaching opportunities and recommending revised policies and procedures for the call center agents.• Provide day-to-day support to agents by providing supporting the team to resolve customer concerns and handle escalated calls .• Attendance and floor management ensuring monitoring of calls Average Handling Time (AHT) within defined Service Level Agreement (SLA) and Turn… Show more • Overseeing and guiding agents to meet performance and customer service objectives • Identifying problem areas, coaching opportunities and recommending revised policies and procedures for the call center agents.• Provide day-to-day support to agents by providing supporting the team to resolve customer concerns and handle escalated calls .• Attendance and floor management ensuring monitoring of calls Average Handling Time (AHT) within defined Service Level Agreement (SLA) and Turn Around Time (TAT)• Orientation and provision of support to new employees.• Responsible for performance management by conducting team pre-shift, agent self-evaluation and performance review meetings with all agents assigned to team.• Quality Assurance (QA) in liaison with the QA department in line with Performance Action developed between team leader and QA during performance meeting.• Assist the team leader in ensuring all agent's performance files are updated with daily team performance reports, weekly coaching forms and performance review reports signed. Action plan minutes for respective agents on performance improvement programs. Show less

• Retention of existing clients and reconnecting with a churned customer by offering assistance for dominant issues and handling objections by building rapport with customers.• Increasing sales by enrolling designated customers to different campaigns and promoting early or same day sign-ups as well as recognizing opportunities for cross selling and upselling services to customers• Elevated to a special team dubbed Customer Experience (CX) to handle VIP and commercial clients and to call… Show more • Retention of existing clients and reconnecting with a churned customer by offering assistance for dominant issues and handling objections by building rapport with customers.• Increasing sales by enrolling designated customers to different campaigns and promoting early or same day sign-ups as well as recognizing opportunities for cross selling and upselling services to customers• Elevated to a special team dubbed Customer Experience (CX) to handle VIP and commercial clients and to call back repeat callers to make sure there is issues was addressed and closed.• Worked in the inbound environment by assisting customers with products and services, and patiently listening and respond to customer queries.• Update information onto the CRM and adhere to the escalation process.• Maintained customer experience levels within the quality standards stipulated and adhered to Data Protection policy with regards to confidentiality of customer details Show less

• Conduct training on the polling, counting and tallying process for the clerks.• Collect and ensure security of all election materials for the General election.• Oversee efficient and effective management of the election before, during and after of election.• Ensure the good conduct of elections in the polling station or tallying center as assigned.• Counting, tallying and announcement of provisional results in the polling station and sending the same through online… Show more • Conduct training on the polling, counting and tallying process for the clerks.• Collect and ensure security of all election materials for the General election.• Oversee efficient and effective management of the election before, during and after of election.• Ensure the good conduct of elections in the polling station or tallying center as assigned.• Counting, tallying and announcement of provisional results in the polling station and sending the same through online transmission to the National and Constituency tallying centers.• Ensure safe custody all entrusted documents during the 2017 General Elections, document hand over of all election materials and equipment to RO after the General Election. Show less

Data Collector (Perceived Quality of Care during Childbirth Study)• Maintaining research and data integrity.• Educating mothers on the importance of the study, mobilizing them to participate mothers and undertaking the consenting process.• Translation of the questionnaires to mothers and interpretation of their feedbacks on the study• Maintain liaison with community health facility and local authorities for easy community entry.• Facilitating in-depth interviews, surveys… Show more Data Collector (Perceived Quality of Care during Childbirth Study)• Maintaining research and data integrity.• Educating mothers on the importance of the study, mobilizing them to participate mothers and undertaking the consenting process.• Translation of the questionnaires to mothers and interpretation of their feedbacks on the study• Maintain liaison with community health facility and local authorities for easy community entry.• Facilitating in-depth interviews, surveys, focus group discussions and observations.• Collecting data through mobile data collection.• Reporting and Entering data on a daily basis.• Responsible for issuing remuneration to participants. Show less

• Ensure overall maximizing of output and minimizing of input of daily and achievement of daily targets.• Administration and communication of all site operation activities.• Leadership, management and supervision of project activities.• Ensure no wastage of materials, proper storage and disposal of waste.• Liaising with contractors in making requisition and inventory management.

• Accompanying PHOs for supervision.• Data collection for disease surveillance.• Report and Minutes Writing.• Assistance in office administration.• Preparation of learning materials and assistance in facilitation of community health dialogues and trainings.• Data collection and entry into Data for Health Information Systems (DHIS)• Taking part in community health strategy implementation including Community Led Total Sanitation Plan (CLTS).• Liaising with Community… Show more • Accompanying PHOs for supervision.• Data collection for disease surveillance.• Report and Minutes Writing.• Assistance in office administration.• Preparation of learning materials and assistance in facilitation of community health dialogues and trainings.• Data collection and entry into Data for Health Information Systems (DHIS)• Taking part in community health strategy implementation including Community Led Total Sanitation Plan (CLTS).• Liaising with Community Health Workers in working towards community health indicators • Making follow-ups and tracking defaulters as well as referrals. Show less

• Facilitation of formulation of groups and projects by-laws and constitution.• Registration of self-help groups and community based organizations.• Conflict resolution and management of groups and projects committee.• Assisting the Women Enterprise Fund Officer in capacity building of women groups.• Assistance in office administration and filing.• Community mobilization and validation of beneficiaries for Older Persons, Persons with Disabilities and OVC government cash… Show more • Facilitation of formulation of groups and projects by-laws and constitution.• Registration of self-help groups and community based organizations.• Conflict resolution and management of groups and projects committee.• Assisting the Women Enterprise Fund Officer in capacity building of women groups.• Assistance in office administration and filing.• Community mobilization and validation of beneficiaries for Older Persons, Persons with Disabilities and OVC government cash transfers. Show less