Ann Avanessian Email & Phone Number

Los Angeles County, California, United States

Los Angeles, California, United States

• Primary point of contact for patient relations in person and by phone.
• Greet patients and assist in resolving patient concerns and escalating as appropriate.
• Check patients in/out and collect co-payments, give receipts, and reconcile payments.
• Verify patient demographics and insurance information in CS-Link/Epic.
• Schedule appointments and complete patient registration.
• Process and track referrals and authorizations for various insurance types.

Glendale, California, United States

• Managed up to thirteen phone lines assisting providers and patients with various problems efficiently and with little errors.
• Made time sensitive outgoing calls to patients notifying them of urgent information promptly and documented calls on database.
• Had to multitask between several different documents and data bases while also managing incoming and outgoing calls.
• Worked several different projects interchangeably throughout the day.
• Trained in Jabber IM, Cisco, Rea database, Footprints database, EZ Cap database.
• Communicated with providers and management through email in a professional manner.

California, United States

• Learned how to efficiently use Carestream RIS and PACS operating systems.
• Managed several phone lines, scheduling patients for radiology exams and resolving patient questions and complaints with a friendly demeanor in under ten minutes on average.
• Verified insurance eligibility and patient paperwork to ensure the billing process went smoothly.
• Trained several new associates in data entry, scheduling, and RIS/PACS operating systems.
• Data entered patient information quickly and accurately.
• Took initiative when problems arose and solved them quickly.

Burbank, California, United States

• Managed phone line, resolving customer questions and complaints in under 3 minutes each on average.
• Navigated customer checkout processes in the point of sale system (POS) 3 days per week.
• Trained 2 new associates in company practices, basic operating and cashiering procedures
• Job title is flexible as I'm trained to work in 3 departments, with high performance in all of them.

Burbank, California, United States

• Contributed effectively to a district leading customer satisfaction rate by providing fast, friendly service.
• Improved stockroom safety rating by following safety regulations with no accidents.
• Restock shelves and put away abandoned products in a timely manner to maintain a clean, well stocked store.
• Illustrated high attention to detail by maintaining a highly organized stockroom by back stocking merchandise in its proper place, under time limits with zero errors.

• Greeted 100% of customers in an approachable manner to optimize the customer experience.
• Acted as the face of the company to customers, providing exceptional service and exceeding customer satisfaction targets by 19%.
• Navigated customer checkout processes in the point of sale system (POS) 4 days per week.
• Illustrated flexibility by managing workload across different departments

Burbank, California, United States

• Acted as the face of the company to customers, by providing exceptional service and greeting all customers in a friendly manner to optimize the customer experience.
• Improved customer satisfaction rating by 15% by fulfilling orders efficiently and under 3 minutes.
• Showed flexibility by working in multiple departments, and excelling in all of them