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As a Senior Client Success Manager at CloudFactory, I manage, grow, and retain a portfolio of clients. I have over 10 years of experience in account management and customer success in the SaaS industry, working with diverse and global customers across various online channels.My core competencies include conducting business reviews, negotiating renewals, providing strategic guidance, and delivering exceptional customer service. I'm here to help our clients achieve their data goals and unlock the potential of their data with CloudFactory.
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Renewals ManagerLabelboxChapel Hill, Nc, Us
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Senior Client Success ManagerCloudfactory. Oct 2020 - PresentDurham, North Carolina, United States -
Enterprise Account ManagerChanneladvisor Sep 2013 - Oct 2020RtpChannelAdvisor provides software to help retail businesses sell their products on various online channels including Google, Amazon, eBay, etc... On the account management team, we work to grow, maintain and retain our enterprise level customers. -
Strategic AdvisorIcontact Mar 2012 - Aug 2013Morrisville, NcHelp our enterprise clients to effectively increase ROI with their email marketing. -
Transition SpecialistIcontact Jan 2011 - Feb 2012Working with our newest clients to acclimate them to our service and answer immediate questions after the sale has been made.
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Pre Sales RepresentativeIcontact Aug 2010 - Jan 2011Fielded incoming sales calls and passed qualified leads to our Sales Executive team. Contacted high quality current customers to educate on the benefits of upgrading their services.
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VolunteerGirls On The Run Of The Triangle Dec 2008 - Dec 2011Work on sponsorship and fundraising committee to spread awareness and generate donations for this non-profit group.
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Account ManagerUd On Campus Oct 2008 - Jul 2010Create promotional campaigns to effectively translate brand awareness to college studentsRecruit and retain students to represent clients on their respective campusCommunicate constantly with student Brand Ambassadors to advise and manage campaignsOrganize participation in campus events to promote represented brandsOversee text messaging service provided to clients as a promotional toolAssist with online development of company website -
Regional ManagerUniversity Directories Jan 2007 - Oct 2008Responsible for $650,000 sales goal for 8 markets throughout the MidwestAchieved regional recruiting goal of over 20 interns two years in a rowTrained interns in a classroom settings of over 75 individualsManaged sales efforts through incentives, benchmark goals and on site advisingAssisted interns with questions and provided sales solutions successfully on a daily basisWorked as part of a team to introduce a pilot marketing method of public flat screen TV advertising to the company -
Local Sales ManagerUniversity Directories May 2006 - Oct 2006Organized and run daily meetings for 9 people twice a dayCommunicated corporate information to sales team in ChicagoSold advertisements to local businesses in Evanston and Chicago Motivated team to reach a 3 month sales goal of $365,000
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InternThis Is Sevilla Jan 2005 - May 2005Translated documents from English to Spanish and vice versaResearched travel agencies and tours across EuropeCreated a business plan to expand to new markets internationally
Ann Balduino Skills
Ann Balduino Education Details
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Marketing, International Business, Spanish
Frequently Asked Questions about Ann Balduino
What company does Ann Balduino work for?
Ann Balduino works for Labelbox
What is Ann Balduino's role at the current company?
Ann Balduino's current role is Renewals Manager.
What is Ann Balduino's email address?
Ann Balduino's email address is an****@****ail.com
What is Ann Balduino's direct phone number?
Ann Balduino's direct phone number is +191924*****
What schools did Ann Balduino attend?
Ann Balduino attended The University Of Iowa Tippie College Of Business.
What are some of Ann Balduino's interests?
Ann Balduino has interest in Event Planning, Management, Sustainability, Corporate Responsibility, Volunteering, Civil Rights And Social Action, Marketing, Environment, Education, Poverty Alleviation.
What skills is Ann Balduino known for?
Ann Balduino has skills like Email Marketing, Account Management, Marketing, Salesforce.com, Social Media Marketing, Customer Service, Recruiting, Strategy, Leadership, Time Management, Social Media, Sales.
Who are Ann Balduino's colleagues?
Ann Balduino's colleagues are Ankur Dangi, Patrick Thiriku, Unesh Waiba, Bishwo Bajra Thing Lama, Shreya Shrestha, Ngugi John Mbugua, Solomon Kinuthia.
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