Ann Beagle Email & Phone Number

Technical Business Analyst duties, including managing projects, evaluating software, coordinating with technical teams and business users.

System Technology Manager, managing a team of 20 Business Analysts, both employees and contractors.

Responsible for contributing to the end to end design requirement for large projects involving line of business, software/hardware developers.Participation in the development and implementation of large and complex enterprise wide applications, using existing and new technologies.Works closely with peers within TCoE to assure that CIT, and SIT test plans and scripts provide for optimal testing coverage.Mentor and assist less experiences Business Analysts with business functionsWorks closely with Technical Leads to assure that all business requirements are met.Works with mainframe and midrange systems.Works closely with peers to improve efficiencies, decrease turnaround time on new projects, which aid the Banking Center network, operational departments and ultimately the overall customer base of the Bank.

Manages and provides leadership and direction to Consumer System and User Acceptance Test Analysts in Michigan and Illinois.Responsible for the end-to-end testing process, including creation of test plans and scripts, script execution, procedural testing defect monitoring and tracking for projects up to $2.5M in size.Working with business and technology teams, ensure CIT, SIT and UAT test plans provide for optimal testing coverage.Through active participation, confirm all analysts are aware of changes to Banking Center hardware, software and procedures. Includes ensuring that all aspects are validated before the implementation to the Banking Center network, thus meeting our goal of defect free changes to processes and enhancements.Create and communicate performance expectations for all test analysts.Develops a highly qualified, diverse staff that is fully knowledgeable in Platform/Tell systems, Deposit/Mainframe systems, Consumer Loan applications and all software affecting the Banking Centers.Works closely with peers within Consumer Banking, Operations and Technology to improve efficiencies, decrease turnaround time on new projects, which aid the Banking Center network, operational departments and ultimately the overall customer base of the Bank.

Assisted Manager with the day to day management and operations of the departmentSupervised 6 associates, including coaching, counseling, performance appraisals and career pathing.Assisted Lead analysts with any issues or problems. Train less experienced analystsWorked closely with Technology Senior Managers, Product Manager, Project Mangers and End User of Project affecting Banking Centers, Operations and Call Centers.Increased efficiencies in the Quality Control process and delivered defect free enhancements with improved time to market.Coordinated test effort for the Quality Control team.

Coordinated test efforts for the Quality Control TeamSenior Analyst of the Checking (Alltel IMPACS) application team. Assisted with the testing of Savings applications, Customer Information Files and Online Banking.Responsible for communicating project status and reports to Senior Managers, Product Mangers and Project Management.

Lead Test Analyst for the checking account (Alltel IMPACS) account application. Participated on conversion and project teams, with planning, test scripts, test results and post implementation. Worked closely with Technology teams and End Users to ensure timely delivery of changes to the market.

Lead Analyst for the checking account (Alltel IMPACS) account application. Responsible for problem resolution, maintaining and updating checking application parameter files using CIS and TSO.

Supervised technical help desk team of 12 people, including performance appraisals, coaching and career pathing. Responsible for system issue notification to Senior Management, and Banking Centers. Problem resolution of hardware and software issues.

Teller Platform Conversion TeamResponsible for visiting branches at implementation and assisting with software and hardware installations and training of new software and hardware. Assisted with questions and resolutions to problems and trouble shooting.

Worked as a drive through teller, front line teller and head teller. As head teller, responsible for managing 6 tellers, balancing the vault and branch as well as assisting with Customer Service (new accounts, loans, etc.) Completed performance appraisals, coaching, counseling and career pathing for tellers.