Ann Bond Email & Phone Number

Scottsdale, Arizona

Phoenix, Az

•Performing all job functions of a Senior Claims Examiner with added responsibilities to include: •Direct control of the litigation management process and expenses.•Dedicated to large, high-profile commercial accounts and personal lines VIP customers.•Answer Supervisor Line - managing inquiry and complaint calls from customers, claimants and attorneys.•Perform formal new hire training classes and one-on-one mentoring, sharing tools, expertise and providing constructive feedback.Perform formal new hire training classes and one-on-one mentoring, sharing tools, expertise and providing constructive feedback.

Phoenix, Az

Investigates, evaluates, negotiates and settles high complexity, high volume injury and property damage claims across multiple jurisdictions.Proactively manage 160+ claims inventory that includes Auto Liability, Homeowners Liability, Premises and Products Liability, Auto and Premises Med Pay and Auto PIP claim files in 33 states.Analyze and address coverage issues timely and accurately.Maintain well documented and articulate file notes.Set and maintain accurate and timely reserves.Utilize advanced listening and negotiation skills to bring cases to an acceptable resolution.Recognize potential fraud and third party contribution issues and handle as appropriateAdhere to all statutory regulations and Unfair Claim Practices Acts

Phoenix, Arizona Area

•Proficiently manage an average of 150+ open commercial and personal lines auto claim files while exceeding customer expectations and providing superior, timely customer service.•Promptly settle vehicle property damage, Diminishment of Value and manage rental while achieving jurisdictional compliance in investigation, coverage, loss assessment, case management, negotiation and settlement.•Effectively and promptly communicate with all internal and external customers including: insured's, claimants, agents, underwriters, third party insurance carriers, attorneys, appraisers, engineers and repair facilities.•Independently demonstrating effective strategies to resolve claims in a timely manner, recognizing and addressing coverage issues, and identifying potential fraud and subrogation.•Effectively control vendor costs and maintain accurate reserves while taking appropriate action to mitigate loss indemnity and expense.

Phoenix, Arizona Area

•Responsible for assigning new claims to casualty claims examiners while prioritizing and transferring severity claims according to escalation guidelines.•Processed numerous financial transactions including loss and expense payments, stop-pays, and voids, within internal audit and departmental guidelines.•Participate in new-hire training and mentoring, assist with special projects, and provide Call Center support as needed.

Phoenix, Arizona Area

•Courteously and promptly answer a large volume of inbound calls, accurately responding to inquiries relating to policy, coverage, claim status and branch information.•Gather first notice of loss information received via phone, fax, email or mail and accurately input loss information while identifying those claims which require special handling and/or immediate attention.•Multitask efficiently while handling calls - setting up rental reservations, dispatching appraisers, paying attorney, appraisal and rental invoices