Ann Bridget Email and Phone Number

• Initiated corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained• Received customer queries and ensure they are resolved in a timely manner• Helped minimize defaults by reaching out to customers with delayed payments• Proactively contacted dormant customers directly to resolve any pending issues.• Built repeat sales through strong customer relationships by focusing on customers’ wants and needs.• Checked customer satisfaction degree after a sale and increase customer retention.• Made use of available opportunity to sell or advertise products to customers• Made sure that whatever response given to the customer(s) is in line with pre-organized communication scripts that have been prepared for different topics that cover customer-related issues.• Routed calls to the appropriate channel(s)• Moved complex issues or complaints to supervisors• Performed any other duties assigned.

Contacted customers to resolve delinquent status of accounts of existing payment loans.● Confirmed or negotiated payment arrangements● Documented account information and payment arrangements on Computer● Conducted all conversations in a clear, friendly, and professional manner● Completed phone calls to meet required performance standards● Through ingenious techniques, increased collections by 15% thereby added overall company output by 20%● Initiated and received callers by coordinating negotiations for payment by customers.● Received numerous customer service acknowledgements for quality accuracy, higher that average turnovers, and increased collections.● Utilized computer literacy knowledge for data entry of collection information with accuracy and producing quality data.● Typed memos, emails, correspondence, reports and other documentation including follow-up letters to customers to ensure their questions.● Created collection satisfaction survey utilizing Microsoft Word to drastically reduce potential problems.● Assist colleagues administratively typing letters, memos, and reports.

● Provided in a professional manner exceptional listening skills to determine the customer needs and maintained company satisfaction targets.● Politely handle both in-person and telephone complaints and chat requests from over 100 customers daily.● Perform regular assessments regarding customer complaints to generate suggestions that improved customer satisfaction and retention by 5%● Meet or exceed customer satisfaction numbers on a regular basis● Created and also assist colleagues with administratively typing customer support emails, invoices, memos, and reports.● Maintained a schedule of customer appointments and follow-ups.