Ann Bridget's Location
Nairobi, Nairobi County, Kenya, Kenya
About Ann Bridget
Ann Bridget is a Customer Service Executive at Greenlight planet at Greenlight Planet/Sunking Solar.
Ann Bridget's Current Company Details
Greenlight Planet/Sunking Solar
Customer Service Executive at Greenlight planet
Ann Bridget Work Experience Details
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Customer Service ExecutiveGreenlight Planet/Sunking Solar Mar 2023 - Present• Initiated corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained• Received customer queries and ensure they are resolved in a timely manner• Helped minimize defaults by reaching out to customers with delayed payments• Proactively contacted dormant customers directly to resolve any pending issues.• Built repeat sales through strong customer relationships by focusing on customers’ wants and needs.• Checked customer satisfaction degree after a sale and increase customer retention.• Made use of available opportunity to sell or advertise products to customers• Made sure that whatever response given to the customer(s) is in line with pre-organized communication scripts that have been prepared for different topics that cover customer-related issues.• Routed calls to the appropriate channel(s)• Moved complex issues or complaints to supervisors• Performed any other duties assigned.
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Customer Collections RepresentativeAmerican Collections Enterprise Inc. (Techno Brain Group Ltd) Apr 2022 - Jan 2023Contacted customers to resolve delinquent status of accounts of existing payment loans.● Confirmed or negotiated payment arrangements● Documented account information and payment arrangements on Computer● Conducted all conversations in a clear, friendly, and professional manner● Completed phone calls to meet required performance standards● Through ingenious techniques, increased collections by 15% thereby added overall company output by 20%● Initiated and received callers by coordinating negotiations for payment by customers.● Received numerous customer service acknowledgements for quality accuracy, higher that average turnovers, and increased collections.● Utilized computer literacy knowledge for data entry of collection information with accuracy and producing quality data.● Typed memos, emails, correspondence, reports and other documentation including follow-up letters to customers to ensure their questions.● Created collection satisfaction survey utilizing Microsoft Word to drastically reduce potential problems.● Assist colleagues administratively typing letters, memos, and reports.
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Customer Care RepresentativeZuku Internet Services (Techno Brain Group Ltd) May 2020 - Apr 2022● Provided in a professional manner exceptional listening skills to determine the customer needs and maintained company satisfaction targets.● Politely handle both in-person and telephone complaints and chat requests from over 100 customers daily.● Perform regular assessments regarding customer complaints to generate suggestions that improved customer satisfaction and retention by 5%● Meet or exceed customer satisfaction numbers on a regular basis● Created and also assist colleagues with administratively typing customer support emails, invoices, memos, and reports.● Maintained a schedule of customer appointments and follow-ups.
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Customer Service RepresentativeTechno Brain Bpo / (Ites) Limited 2020 - 2022
Frequently Asked Questions about Ann Bridget
What company does Ann Bridget work for?
Ann Bridget works for Greenlight Planet/sunking Solar
What is Ann Bridget's role at the current company?
Ann Bridget's current role is Customer Service Executive at Greenlight planet.
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Ann Bridget
Nairobi -
Ann Bridget
Nairobi -
Anne Bridget
Nairobi
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