• Began as a technical account manager across our customized software platform, where multiple clients were serviced for aftermarket solutions and integrations.• Authored and maintained organized successful manuals, including test cases for QA and production.• Tested hardware and software within sandbox environment prior to release to production.• Provided hands-on training and implementation of software and hardware processes.• Developed and maintained defect databases for known issues across multiple clients.• Integrated multiple warehouse management systems to customized software and hardware platforms: Manhattan, Oracle, SAP, Linux• On-site field manager to ensure transition and training.• Commissioned multiple automated supply chain shuttles and guided vehicles for fulfillment.

• Led multiple testing and production teams during the opening of the fulfillment center, including the integration of multiple warehouse management systems: Manhattan, FastTrak, Intelligrated, Honeywell, ProShip, Linux, PSI Engineering, Cognex, and DataLogic.• Developed production schedules according to deadlines for existing orders and sales forecasting. • Worked with engineering, production and testing departments to implement corrective actions for missed milestones. • Devised and implemented efficient processes for production tracking and inventory control. • Forecasted production schedules and adjusted plans to accommodate changes in demand. • Planned production schedules, taking employee production rates, company needs and seasonal changes into account. • Collaborated with cross-functional teams to align production plans with customer requirements.

• Streamlined all shipping processes, including driver and warehouse management through process development and implementation of standardized steps to increase productivity with minimal head count.• Led improvement initiatives to advance operational efficiencies and increase revenue.• Divided and categorized cargo received and redirected shipments in response to customer requests.• Developed and maintained knowledgeable and productive team of employees.• Reviewed established business practices and improved processes to reduce expenses.• Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.• Developed and managed document tracking procedures and data gathering processes.

• Managed the warehouse from import, export, 3PL, drop ships, inventory control, quality assurance, and setting up multiple trucks for customer orders.• Implemented and developed supply chain strategies to optimize efficiency.• Registered vendors and customers on database to maintain updated roster.• Worked and negotiated multiple tariffs for shipping rates and best route paths.• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.

• Developed and maintained all e-commerce sales and vendor relations through E-bay, Amazon, 3PL, Drop Ships, and Online retail.• Organized a warehouse from the ground up, including the import and export of returned or purchased toners and ink cartridges for refurbished manufacturing.• Negotiated multiple carrier contracts to ensure budget friendly costs for high profitability.• Worked on QuickBooks for accounting and multiple vendor platforms, including customer service emails and calls to ensure customer satisfaction and vendor relations.