Ann Eldredge Email & Phone Number

Arlington, Va, Us

• Drove impact on the Data Analytics organization across the business, analytics, and engineering organizations• Solutioned problems from a global perspective across the company (tooling, practices)• Showed insights that drove action on how teams delivered

Washington, District Of Columbia, United States

Nat Geo Digital Product & Technology: Extended M-Team, Culture Committee• Selected by leadership to serve on both task forces prior to Disney's acquisition of Fox with the objectives of: - Empowering each other and spreading out the decision-making process - Helping support morale, cross-team collaboration, and cultural change during a transitional period• Co-lead for Welcome Wagon and Knowledge Sharing subcommittees providing onsite orientation and monthly department-wide events (lightning talks, "What's Cool About This Place" presentations, Watch Gatherings).DTCI Alignment: Fox/Disney Onboarding and Migration• Gathered information on Disney systems and gained visibility into DTCI work for proper planning, alignment of teams, and successful execution around integration, migration, and optimization.• Bridged the gap between Nat Geo, Fox, and Disney while straddling multiple tenants for the entire department of ~150 team members around: - User basics: HR system of record, identity, email, team chat, network & remote access, ITSM - Common tools: file storage, password manager, software development & collaboration - Tech tools: CI/CD, cloud computing services, performance tracking, log management, error monitoring - Security tools: scanning, vulnerability management, AV/IDSContent Production & Experience Management: Nat Geo Image Collection platform modernization (Narwhal)• Program lead to consolidate photography management from multiple legacy systems containing 35 million assets into a single DAM and rights management platform integrated with publishing, editing, and finance. - Kicked off teams, managed schedules, monitored progress, requested vendor proposals. - Obtained internal and stakeholder approvals at all appropriate phases. - Forecasted costs over multiple fiscal years to account for minimum delightful product. - Maintained system of record DAM while moving toward migrating data ahead of its deprecation.

Washington, District Of Columbia

Consumer Experiences: Geno 2.0, Your Shot, Contests, Open Explorer; Services: Community Unified Platform• Directed the creative and technical teams, facilitated reviews, feedback, and approvals of all deliverables, and kept parties on track with regard to scope, cost, and timeline from opportunity inception through product sunset.• Wrote business case requirements, diagrammed app workflow, annotated app screens' functionality. - Geno 2.0: iPhone application to view results from Nat Geo's ancestral DNA analysis kit• Oversaw 48 technologists redesigning a responsive website to expand engagement and grow photographer membership while supporting two large photo contests, launching an explorer community, and spinning up a reusable community platform as a service. - Your Shot: Nat Geo photographer community with 1M members across 195 countries and NPS of 67 - Photo Contests: Nat Geo nature/travel photographer of the year each generating $200K direct revenue - Open Explorer: Nat Geo explorer community and digital field journal platform - CUP: Tech stack with authentication, submission of UGC, personalized feeds, interaction with othersCloud and Application Security: AWS Migration• Created and maintained documentation around remotely and securely accessing the network to reach applications and services that were moved to the cloud.Operations Process: PMO Initiatives• Defined, documented, started development on an intake process to prioritize all digital activity across NGP.• Standardized reporting to scale processes across the growing program management and operations team.• Operationalized Asana for internal task management, drove team reflection, ensured experiments taken to continuously evolve and improve throughout the life of the project.

Washington D.C. Metro Area

Consumer Experiences: United States Postal Service - USPS Mobile, CNS, Store, EDDM, Cube Calc, DIM Weight• Managed 15-person teams on USPS program encompassing the mobile site and apps (iPhone, Android, iPad), eCommerce (shipping, stamps, shipping supplies, cards/envelopes, collectors, gifts), B2B (targeted direct mail, sales team to calculate pricing based on how many packages fit on a truck).• Primary point of contact for clients, stakeholders, and internal teams.• Facilitated new contract awarding, tracked invoicing, and maintained access to facilities and environments.• Supervised and trained direct reports, developed core team, and communicated up to senior leadership.Consumer Experiences: Ford Motor Company - CX strategy and measurement• Organized 15 resources across DC, Atlanta, New York, and London offices on the Ford account and coordinated with partner agency to establish KPIs and measurement plan for user satisfaction.

Washington D.C. Metro Area

Consumer Experiences: Delta Air Lines - Fly Delta apps, mobile site, Gate Information Display System• Led creative and technical teams on the Fly Delta apps (iPhone, Android, Windows Phone, iPad) enabling users to buy tickets, check in, change seats, get status, and deal with irregular operations right from their mobile devices.• Estimated projects; produced scope, cost, and timeline documents; forecasted budgets for scope changes.• Guided junior team members and delegated self-contained projects.

Washington D.C. Metro Area

Consumer Experiences: Delta Air Lines - Fly Delta mobile apps, kiosk• Spearheaded the creative efforts on the Fly Delta mobile apps (iPhone, Android, BlackBerry, Windows), which resulted in a cohesive design system that led to also snagging the website agency of record.• Ensured deliverables aligned with requirements and were feasible within budget and schedule constraints.• Owned project timelines, tracked hours weekly, documented internal and external meetings.

Consumer Experiences: Federal Realty Investment Trust, Bozzuto, Hines, Archstone, Vocus, Lowe Enterprises• Produced direct mail, annual reports, signage, landing pages, websites, eblasts, banner ads, booth graphics.• Formulated media plans, placed insertion orders, evaluated effectiveness of past initiatives and marketing efforts.

Consumer Experiences: ROSS Development, Faison, Fetner, RCP Development, The Peterson Companies• Composed creative briefs, kicked off teams, constructed/revised schedules, monitored progress, requested estimates.• Made sure internal and client client approvals obtained at all appropriate phases of project.

Greater Chicago Area

P&G, National Underground Railroad Freedom Center, Disney Cruise Lines• Partnered with intern art director and developed television commercial scripts.

Master Of Arts - Ma, Advertising: Interactive

Bachelor Of Science - Bs, Commerce: Marketing

Activities and Societies: Minor in Studies in Women and Gender; O'Tones Asian A Cappella Group