Worked as a Customer Service Representative for the summer seasom

Specializing in Long haul luxury holidays, Cruises and Tailor made.

Working in the World Promotions telesales department, dealing with ongoing promotions with bank customers and various other blue chip organisations, arranging holiday plans ranging from family holidays to luxury holidays. This position was target driven and I excelled in achieving my monthly targets. I also worked in the Customer Service Department dealing with clients problems in this country & in resort. Duties involved arranging tickets on departure, airport hotels & transfers, executive lounges & wheelchair assistance.I also arranged business trips in this country and abroad, University field trips abroad. Customer service is an important part of my job to secure repeat businessSenior Travel Consultant/ Customer Service Supervisor

Started as senior travel advisor, progressing to Branch Manager at the Thorne Branch, during which time the Branch was acquired by The Travelworld Group. During my time as Manager there my duties included achieving sales targets, setting my team sales targets, recruitment, training, Foreign Exchange Bureau selling and buying currency. Dealing with customers face to face advising them on their travel plans.The branch consistently hit sales targets whilst under my management

Based in the head office, dealing with a variety of different holidays and general office duties.