Ann Cozza Email & Phone Number

Schaumburg, Il

• Key member of team developing all processes, procedures and management systems of new $10M entertainment prototype of international flagship restaurant concept.• Managed administrative staff during startup and then ongoing operations; insured implementation of new systems and led modifications as required, including interfaces with Human Resources, Accounts Payable & Receivable, and Operations.• Managed weekly schedules and processed bi-weekly payroll for over 100 employees across all departments, including validation of tips for servers.• Conducted all new-hire orientations and validated all paperwork for integration into corporate system; efficiently managed employee retention rate through active communication and problem–solving.• Actively managed supplies and equipment orders to comply with established budgets.

Wood Dale, Il

• Provided administrative and sales support to Business Development and Legal departments through communication with partners and field personnel to insure efficient and profitable operation of accounts. • Under guidance of management, investigate and resolve partner complaints. • Actively managed lease files and database for 300 directly leased locations, as well as rapidly expanding and constantly evolving base of up to 1,000 partnership sites governed by hundreds of contract and accounts. • Maintained all licensing and legal compliance for up to 25,000 games, rides and attractions as well as 1.2K locations. • Analyze office routines and implement procedural changes to increase productivity. • Organized, budgeted and implemented corporate gifts for partners.

Villa Park, Il

• Ensured efficient operation and communication of Human Resources department and related duties. • Acted as a liaison between management and staff to ensure compliance of company policies and procedures. • Maintained all personnel records and documentation. • Compiled, audited and processed all payroll functions. • Conducted orientation of all new hires and continual maintenance of health/supplemental insurance, 401K and related personnel activities. • Maintained, updated, and provided training related to company benefits and policies referenced in the employee handbook.

Mount Prospect, Il

• Provided sales support to dealer organization by utilizing telemarketing skills and sales strategies to service existing dealers. • Conducted training for dealer organization in the use of systems products, both hardware and software. • Resolved dealer and end user complaints. • Consistently achieved all collections targets.

Downers Grove, Il

• Operated GreenTree, a division of ServiceMaster. • Increased customer base by 62%. • Trained and supervised all personnel in the proper philosophy and implementation of programs and procedures.• Appraised employee performance. • Controlled costs / maintained budgets and work flow.• Participated in corporate sponsored meetings.