Ann De Groot Email & Phone Number

Addressed inquiries from clients and department team members. Provided information on technology resources to improve client financial well-being. Identified leads by researching trends in the Finance industry to determine customer needs. Cultivated relationships with customers by participating in meetings onsite and at client locations. Interacted with customers and worked closely to resolve issues. Managed relationships with tax authorities, bankers and auditors. Coordinated preparation of external audit materials and external financial reporting. Created financial management mechanisms to minimize financial risk to business. Collaborated with various departments to improve communication and deliver individualized customersolutions.

After departure of prior manager, resumed role of Business Development Manager for CharlesSchwab Advisor Network in addition to current responsibilities. Renewed relationships with fivebranches closing over $5MM in new client assets within first three months. Met with Branch Managers to discuss culture, roles, responsibilities and immediate challenges. Met with branch consultants to uncovered expectations and needs and identify key motivators. Arranged and facilitated informal dinners with valued high-net worth individuals; solicited inputon expectations and needs; communicated firm's process and investment philosophy. Created and executed strategic plan to include lowering minimum account size to motivate branchconsultants to convert self-directed clients and educating them on firm 's value proposition. Presented and reviewed plan and value proposition with branch consultants at on-site meetings;reinforced marketing message, gained trust of managers; re-established relationship to growbusiness. Persuaded CEO to support initiative and provide budget; developed and managed marketingbudget.Prevented high net worth client from leaving firm and transferring over $5MM in assets tocompetitorafter demise of her spouse. Provided estate planning support, and exemplified commitment toserving client needs through transfer process, ultimately gaining client's trust andretaining account. Met with client to discuss smooth transition of accounts; defined steps for conversion; reviewedother holdings; discussed tax consequences and initiated communication with accountant andattorney . Integrated new client accounts; objectives, asset mix and restrictions. Planned and developed new client presentation material; set-up meetings.

Ma, Psychology

Education record