Ann Ferguson Email and Phone Number

Centralized and grew global team of developers, project managers, data analysts and support analysts. Expanded team from six to twenty-five. Collaborated with Global IT heads and functional team managers. Planned and managed team budget.* Reduced ETL delivery time by 50% and change requests by 40% by implementing specification and change management processes and development estimation standards.* Established control of the resource allocation process based upon project scope… Show more Centralized and grew global team of developers, project managers, data analysts and support analysts. Expanded team from six to twenty-five. Collaborated with Global IT heads and functional team managers. Planned and managed team budget.* Reduced ETL delivery time by 50% and change requests by 40% by implementing specification and change management processes and development estimation standards.* Established control of the resource allocation process based upon project scope, complexity and overall priority.* Reorganized team roles and responsibilities to better align resources with actual requirements in project management, data analysis and support.* Established project management methodology and instituted full-coverage support procedures for global reporting data marts.* Re-instituted software procurement process and established SLA's with Informatica; handled extensive upgrade of hardware and software to support growing system requirements. Show less

Custom software product manager responsible for multiple sales regions. Managed and coordinated shared development resources, business analysts and Quality Assurance staff. Supervised multiple product budgets and time lines.* Developed marketing strategy including preparation and delivery of presentations and demonstrations.* Performed pre- and post-sales activities including presentations to C level client executives, requirements gathering, and pricing and functional specification… Show more Custom software product manager responsible for multiple sales regions. Managed and coordinated shared development resources, business analysts and Quality Assurance staff. Supervised multiple product budgets and time lines.* Developed marketing strategy including preparation and delivery of presentations and demonstrations.* Performed pre- and post-sales activities including presentations to C level client executives, requirements gathering, and pricing and functional specification development.* Oversaw requirements review, development process and testing schedules through to client sign-off and implementation.* Directly responsible for $300,000 of expanded revenue from RMIS custom software. Show less

Founding team member and manager of STARS ASP. Managed 6-person team, day-to-day operations including operational issues and infrastructure development plans. Planned and maintained yearly hardware and software budget of $1 million.* Contributed to the initial design and project request presentation to Marsh senior management of the RMIS Application Service Provider system.* Team leader for network, intranet and server implementation. * Decision maker for hardware and software… Show more Founding team member and manager of STARS ASP. Managed 6-person team, day-to-day operations including operational issues and infrastructure development plans. Planned and maintained yearly hardware and software budget of $1 million.* Contributed to the initial design and project request presentation to Marsh senior management of the RMIS Application Service Provider system.* Team leader for network, intranet and server implementation. * Decision maker for hardware and software selection for application servers, network devices and firewalls.* Supported RMIS sales team by attending prospect meetings and contributed to RFP preparation; expanded revenue from such sales efforts totaled $500,000. Show less

Product Implementation Specialist, 1998 - 2000Performed on-site Oracle software installation and configuration for clients including the setup and configuration of the RMIS application database and the RMIS application.* Supplied ongoing training and Oracle support to clients, client-service leaders, sales staff and management including system and data issues.* Contributed to RFP preparation and prospect demonstrations; analyzed prospect and client systems.

Handled ongoing support and maintenance of server, network and desktop environment for 100 person software group including installation and setup of hardware, network configuration and application implementation.