Collection A/R Manager Commercial collection with the responsibility of managing; ten (10) collectors, four ( 4) AR reps and a Supervisor >$135M with a focus of past due receivables.•Ensured timely resolution of disputed items while providing superior customer service •Responsible for developing and, driving new behavior to create a culture to support performance –•Supervise and direct day-to-day activities including scheduling, planning. organizing scheduling monitoring, and reviewing work assignmentsEstablished team reporting to ensure continued success in team's performance •Established and maintained effective working relationship which included 3rd party outside Collection Agency to ensure proper reporting and processing of Write– off or Bad Debt accounts - including managing recoveries and bankruptcy filing and compliances •Manage staffing process which includes recruiting, interviewing, hiring and onboarding for staff •Developed training manuals and performance programs to meet the needs of newly hired team members to ensure job responsibilities are understoodEvaluated performances through appraisal evaluation process and provide direction for continued improvementIdentify and resolve employee's issues and conflicts Recommend compensation based on market research, performance and skills •Provided all clients inquires with timely and accurate records of balances due Preformed analysis as needed to resolve outstanding balance and retain client confidence•Managed corporate event established budget •Established win-win relationship based solution.(this includes vendors, sales, staff and managementADDITIONAL DUTIES AND TASK PERFORMED Projects and Events (throughout career)•Directed, managed, the administration of all elements required for corporate and team events •Successfully solicited, selected members while provide leadership to the team executing the event•Created and managed event timelines and budgets

Cash Application Manager position requires me to direct the daily activities of a team of six Cash Application Representatives and a Supervisor. The team is responsible for the day-today posting and application of cash receipts received and reported for all TEGNA A/R customers. Daily payment processing includes all checks, ACH/wires, as well as credit card receipts. Additional task includes working with banks to resolve any lockbox and credit card issues, respectively. I am accountable and responsible for ensuring proper controls are in place for SOX Compliance. I am also responsible for reviewing and approving reports related to weekly balancing and month-end close.

Commercial collection with the responsibility of managing a team of (14) Credit Analysts with a delinquency of $45M account base. • Analyzed the credit worthiness of customers by obtaining financial statements and reported exceptions to management • Lead, direct and establish goals, objectives, action plans, and timelines for the credit team • Establish favorable customer-sales-credit relationships and provide support for the entire Western Region. Participated in monthly conference call. • Developed and maintained approval for formal performance improvement plan including DSO, Currency, and Serious Past Due. Measured results against plan• Ensure timely and effective communication with all subordinates, managers, and peers through regular team and department meetings. Manage employee personnel files including timesheets, FMLA and STD requests, appraisal evaluations and disciplinary actions • Determine staffing requirements for the credit team, and recommend appropriate changes based on business conditions • Provide reporting and conduct presentations to management on the condition of the Receivables’ portfolio on a regular basis • Pre-screening and interviewing of prospective job applicants to evaluate skill, proficiency, work history, salary requirements, etc.• Make hiring recommendations; establish network with internal and external contacts• Manage dispute resolution team - Researching and verifying PAT, PIA, Trade letters. resolving CMA, Coupon, Pricing errors, and Rebate deductions

Senior Collections RepresentativeConsumer collections position that involved collection of past due receivables and the establishment of payment arrangements based on company guidelines.•Ensured consistent and equitable treatment was enforced regarding customer's payment habits, in compliance with the Fair Debt Collection and Fair Credit Reporting Acts•Updated and maintained customer files also resolved disputes, including insurance deficiency balances•Forecasting, preventing potential losses through repossessions or charge off•Provided daily reporting to upper management on weekly/monthly goals•Daily contacts made with delinquent customers (automated dailer system)•Researched and analyzed customer accounts for resolution •Performed skip-tracing duties thru systems and resources provided

Assisted the Corporate Training Manager, Paramus, New Jersey in recruiting, staffing, managing, and developing training programs. This included Policy and Procedure development, training, and employee relations. Provided needed leadership to the Training and Web-based development teams in the absence of Senior Manager.• Designed, developed and authored training documents specifically designed to produce computer based training (CBTs) • Conducted both Needs and Task Analysis to assist with the development and coordination of bi-weekly, monthly and quarterly class schedules• Guided interactive or application-based classroom environment• Developed information for technology training class curriculum, including both Technical and Interpersonal skills information• Facilitated training sessions for outside vendors, including one-on-one sessions on System Application, Software training, Inventory and Sales training• Conducted professional presentation through technology training, direct instruction, CBT and Train-the-Trainer methods and implemented creative techniques for training and reporting