Ann Geoghagan Email & Phone Number

United States

Windsor, Berkshire, Gb

Acting as Human Resource Business Partner for our Owners, strategically partners with internal senior stakeholders and IHG Owners to design and execute the Owner Learning roadmap. Using a commercial mindset, creates a learning offer focused on ROI for our Owners benchmarked against competitors. Spearheads data driven storytelling presentations and collateral. Analyzed qualitative and quantitative data to establish a framework for Owner Learning including learning personas, a unique design approach, and an impact driven roadmap.

-Executive Coach and Organizational Dynamics advisor to the CEOs of all client partners-Designed the Rooted Dynamics Toolkit and direct teambuilding sessions leveraging focus group insights, BART Analysis, and Strengths Finder 2.0-Led client cultural development through growth and stretch periods

Geneva, Geneva, Ch

-Directed training and development programs for over 40,000 employees, including cultural competencies, DE&I, compliance, technical, software launches, and executive coaching-Lead the successful re-launch and compliance inspection of all US ships after COVID-19 shut down, in coordination with the CDC and the VP of Operations-Designed and implemented MSC’s first emerging leader and high potential talent development program leading to $10 million savings annually -Creatively designed/delivered/managed training programs for the opening of a private island in the Bahamas, Ocean Cay Marine Reserve ($200 million project)-Assessed and improved employee’s on-boarding process as the Global Change Lead; increasing new hire retention by approx. 7% and employee engagement by 18%-Strategically engaged stakeholders in developing scalable course objectives by performing gap analysis in support of MSC’s global strategy-Owner of the U.S. Talent Review and Succession Planning processes using executive assessments, 360s, performance reviews, and learning outcomes-Led cultural transformation from European to American service style -Global Change Lead for the implementation of new POS system launched with a new build-Cultivated an inclusive learning culture built on positive relationships and engagement using adult learning techniques and effectiveness checks on business performance-Improved pre-embarkation curriculum for the Caribbean, focused on adult learning principles-Responsible for people analytics and the development of strategic action plans to drive employee engagement by leveraging Agile Leadership principles

-Partnered with clients to build training, development, coaching, and culture experiences -Diversity, Equity, and Inclusion champion and advisor, ensuring awareness training, coaching, and mentorship are embedded across the organization-Organized over 200 programs including Lunch and Learns, Speed Networking Sessions, Leadership Workshops, Lectures, Conferences, and Webinars-Coached executives on strategic growth plans, risk mitigation, and culture development-Delivered training manuals, facilitator guides, standard operating procedures, core value alignment, culture-fit hiring practices, and succession planning techniques-Designed, standardized, and implemented Talent Review processed for emerging brands-Set strategic direction for growth of the Learning and Development Team

New York, New York, Us

-While operating as the Assistant General Manager to a 350-seat restaurant, took on all corporate training initiatives acting as a strategic talent partner to the executive leadership team.-Created ongoing learning classes and training manuals focused on sales development and guest experience leading to a 27% increase in revenue-Increased efficiency of payroll and scheduling for over 100 employees by 13%

Miami, Florida, Us

-In a team of six, assisted Scott Rohm in setting up systems and standard operating procedures for the launch of two new hotel brands, 1 Hotels and Baccarat Hotels

-Served as the General Manager’s right hand in all training, development, financial, and business development plans-Acted as strategic partner to all department heads for all new project implementation

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-Responsible for the training and development of all banquet staff in a 22,000 square foot venue-Managed and directed all team members with as many as 15 functions occurring simultaneously

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-Adapted American service standards and tailored service in an international environment

Fort Lauderdale, Fl, Us

-Worked in all 11 food and beverage outlets onboard the world’s largest private mega yacht-Partnered with the corporate team to improve the internship program for future students

Master Of Science - Ms, Behavioral Sciences

Bachelor Of Science (Bs), Hotel And Restaurant Management