Acting as Human Resource Business Partner for our Owners, strategically partners with internal senior stakeholders and IHG Owners to design and execute the Owner Learning roadmap. Using a commercial mindset, creates a learning offer focused on ROI for our Owners benchmarked against competitors. Spearheads data driven storytelling presentations and collateral. Analyzed qualitative and quantitative data to establish a framework for Owner Learning including learning personas, a unique design approach, and an impact driven roadmap.

-Executive Coach and Organizational Dynamics advisor to the CEOs of all client partners-Designed the Rooted Dynamics Toolkit and direct teambuilding sessions leveraging focus group insights, BART Analysis, and Strengths Finder 2.0-Led client cultural development through growth and stretch periods

-Directed training and development programs for over 40,000 employees, including cultural competencies, DE&I, compliance, technical, software launches, and executive coaching-Lead the successful re-launch and compliance inspection of all US ships after COVID-19 shut down, in coordination with the CDC and the VP of Operations-Designed and implemented MSC’s first emerging leader and high potential talent development program leading to $10 million savings annually -Creatively designed/delivered/managed training programs for the opening of a private island in the Bahamas, Ocean Cay Marine Reserve ($200 million project)-Assessed and improved employee’s on-boarding process as the Global Change Lead; increasing new hire retention by approx. 7% and employee engagement by 18%-Strategically engaged stakeholders in developing scalable course objectives by performing gap analysis in support of MSC’s global strategy-Owner of the U.S. Talent Review and Succession Planning processes using executive assessments, 360s, performance reviews, and learning outcomes-Led cultural transformation from European to American service style -Global Change Lead for the implementation of new POS system launched with a new build-Cultivated an inclusive learning culture built on positive relationships and engagement using adult learning techniques and effectiveness checks on business performance-Improved pre-embarkation curriculum for the Caribbean, focused on adult learning principles-Responsible for people analytics and the development of strategic action plans to drive employee engagement by leveraging Agile Leadership principles

-Partnered with clients to build training, development, coaching, and culture experiences -Diversity, Equity, and Inclusion champion and advisor, ensuring awareness training, coaching, and mentorship are embedded across the organization-Organized over 200 programs including Lunch and Learns, Speed Networking Sessions, Leadership Workshops, Lectures, Conferences, and Webinars-Coached executives on strategic growth plans, risk mitigation, and culture development-Delivered training manuals, facilitator guides, standard operating procedures, core value alignment, culture-fit hiring practices, and succession planning techniques-Designed, standardized, and implemented Talent Review processed for emerging brands-Set strategic direction for growth of the Learning and Development Team

-While operating as the Assistant General Manager to a 350-seat restaurant, took on all corporate training initiatives acting as a strategic talent partner to the executive leadership team.-Created ongoing learning classes and training manuals focused on sales development and guest experience leading to a 27% increase in revenue-Increased efficiency of payroll and scheduling for over 100 employees by 13%

-In a team of six, assisted Scott Rohm in setting up systems and standard operating procedures for the launch of two new hotel brands, 1 Hotels and Baccarat Hotels

-Served as the General Manager’s right hand in all training, development, financial, and business development plans-Acted as strategic partner to all department heads for all new project implementation

-Responsible for the training and development of all banquet staff in a 22,000 square foot venue-Managed and directed all team members with as many as 15 functions occurring simultaneously

-Adapted American service standards and tailored service in an international environment

-Worked in all 11 food and beverage outlets onboard the world’s largest private mega yacht-Partnered with the corporate team to improve the internship program for future students