My focus in the Student Accounts Office at Carnegie Mellon University has been to change our relationships with students to a supportive role that provides solutions to financial problems before the student is at the last option to withdraw in order to afford their tuition. Whether it is redesigning communication campaigns or participating in streamlining process to make more time for student engagement, student success is the intention of any initiative I have under taken. ☆ Collaborated with the Registrar and Financial Aid Office to migrate important document processing to Perceptive Concept reducing processing times and allowing for earlier discussions a financial options to covering expenses. ☆ Identifying at-risk students through data analysis in an effort to send communications students with large balances to help increase payment plan enrollments and student account payments. ☆Provides oversight of the Student Accounts for our Qatar and Rwanda campuses to ensure students are receiving proper communications and support in addressing balances☆Developed relationships with international and domestic government agencies and corporations sponsoring students ☆Survived training remotely as I started the day before lockdowns and having no experience managing student accounts

South College is a small higher education institution that was just beginning to offer 100% programs. Working at here gave me the unique experience to be a part of building a department and new programs from the ground up. My focus while at South College was building a unique and supportive student environment that allowed students to persist in the educational goals while still balancing work and family.☆ Developed tools to aid in enhancing the on-boarding experience for undergraduate and graduate students, resulting in an increased overall start rate. ☆ Collaborated with faculty, student financial services and admissions to perfect the course offering for students in their first quarter, that led to an increase of student success by approximately 50%•☆ Built an MSN Family Nurse Practitioner (FNP) student tracking system that has decreased error in the collection of documentation for practicum sites and has increased student progression due to site delays.☆ Redesigned the course sequence for the MSN-FNP program to provide more flexibility to full-time nurses and creating more options in course load and course completion that have increased retention by 10%.

Better known as The Fixer for my perseverance to find solutions to the obstacles that kept students from persisting in their education. I led a team of 17 Academic Counselors responsible for the support of almost 5K online students in programs ranging from undergraduate to doctoral level degrees, with record high student retention and successful completion. My method of getting to record highs? Running a close knit team that approached problems as a group, identifying systems and processes that prevented students from being successful and then fixing those processes, and working with various departments to take a holistic approach that created a superior student experience. I also spent a lot of time working with the training department to create trainings for student services and admissions both in online and on ground. Here a few of my accomplishments I am most proud of.★ Analyzed and improved KPIs, including exceeding an 85%+ retention rate YOY with a 76% successful completion rate.★ Piloted, developed and successfully implemented an Academic Coordinator department that reduced document processing times by 67%.★ Developed a contact strategy to optimize student support, implementing to academic counselors through training and coaching led to record high student retention of 89% and successful completion rates of 78%★ Doing the robot dance in morning huddles when I forgot what I was talking about.

From the day a student applied, I found it important to start preparing them for college success. I treated them like family, and they were like family to me. In doing so I was able to grow my student body by over 100% in just a year. I provided a superior student experience by engaging with my student body, coaching and assisting through obstacles. I mentored and assisted with the onboarding of new hires within the Academic Counseling department. I also partnered with and provided leadership for 6 Admissions Representatives to better prepare onboarding students and increasing 30 day retention.★ Exceeded KPIs of student retention by 1.4% and successful completion by 4% increasing revenue by $600,000.★ Cut back on disclosure compliance infractions by 50% across the online campus by designing and delivering training while leading the Compliance Committee. ★ Facilitated a large-scale project with 6 campuses to provide support to students on campus in ISIT programs generating an additional $250,000 in revenue.

This was the role that made me realize that I wouldn't be happy working with just numbers. I needed to help people. When I engaged and recruited people interested in enrolling in online higher education programs I demonstrated the impact that Argosy could have on their lives. I assisted these potential students in the decision-making process by getting to know what their needs were and connecting them with programs and resources that Argosy provided for them.★ Mentored new hirer admissions representatives providing coaching, increasing enrollments by 25% on average.★ Created a system to manage follow-up with potential applicants based on prior interviews increasing enrollments and generating $150,000 in revenue annually.★ Facilitated a success advisor role to combine tasks of recruiting students to the university and providing continued academic support through graduation and increasing student retention by 3.7%, successful completion by 5% and averaging an NPS of 96.★ During 3 years in this role there were only 11 points on the "Things Ann Doesn't Know" Board.

I enjoyed working with both the franchise and corporate marketing department to aid in the growth of Quaker Steak and Lube. In the franchise department I assisted in training initiatives including training the managers of new stores in the daily operations of all front of house roles. I loved coordinating events designed to maintain relationships with current customers and attract new clientele. The experience I think I was the most jazzed about, due to my love for data, was conducting competitive analysis to improve layout and products offered on the menu by designing a survey, collecting data and running statistical tests.★ Trained the management of 16 new locations in serving, bartending, host and cashier operations to mitigate mistakes and costs..★ Fostered relationships with current and potential sponsors of events, connecting with representatives of vendor organizations collecting $50,000 in sponsorship money.★ Managed company donations to various charities and increased donations by $30,000.★ Executed a new Blues Night event to attract new business generating approximately $250,000 in revenue annually.