I am a highly accomplished, senior-level professional who has built a strong track record of success within the real estate leasing administration sector delivering the leadership and insights to maximize the performance of national and regional retail property portfolios. My tremendous experience working with and auditing all types of leases, enables me to ensure tenants are billed/ reconciled correctly and any issues are handled quickly & professionally to facilitate effective operations. Throughout my career, I have excelled at building, training, and optimizing the performance of teams of direct reports that continually exceed organizational expectations. I am continually focused on increasing productivity by creating a work environment that fosters professional development and employee engagement as the foundational components to drive sustained success. I have extensive experience performing due diligence and providing recommendations to drive property acquisitions, dispositions, and integrations. I am also a subject matter expert in the area of recoveries as evidenced in my recent role as Recovery Manager for Partners Reit where I adeptly handled all recovery billings, budgeting, and dispute resolutions for their portfolio of 35 properties throughout British Columbia, Alberta, Manitoba, Ontario, and Quebec. As a senior-level leader, I am also highly skilled at partnering with stakeholders across all levels to facilitate dispute resolution and create synergy in operations to maximize return on investment (ROI). I am relied to deliver keen insights to top leadership on all aspects of property portfolio structuring and performance that is used to refine high-level decision-making. Currently, I am seeking the next great career challenge where I can leverage my extensive experience, diverse skillset, and leadership capabilities to play a key role in taking the performance of a company's property portfolio to new levels of success.
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Recovery ManagerPartners Reit Sep 2014 - 2019Barrie, OnI was fully accountable for overseeing all recovery billings, budgeting, and dispute resolution. In my role, I optimized the performance of a skilled Recovery Analyst as well as a team of other direct reports in executing all department operations. As such, I trained, mentored, and regularly tracked/reviewed the performance of team members. For other key contributions, I…Continually reviewed Common Area Maintenance (CAM) and tax billings, budgets, and reforecasts as well as quarterly reconciliation files prepared by the Property Accountants for the extensive property portfolio. Served as a subject matter expert for the Leasing, Property Management, and Accounting Departments, delivering responses to inquiries and offering keen insights on a variety of issues.Responded directly to tenant inquiries and effectively resolved any disputes to facilitate smooth relations and ensure continued revenue.Presented explanations for any CAM and tax revenue variances in budgets at quarterly executive NOI meetings.Educated internal stakeholders on rates and recovery ratios for the property portfolio at budget meetings.Project Managed a wide range of special projects requested from time to time by the Property Controller and assisted with other functions as needed. Orchestrated the preparation of annual rental advice notices (RANs). -
Manager, Lease AdministrationPrimaris Management Inc. - Oxford Properties Group 2005 - 2014Toronto, OnI answered directly to the Director of Accounting while serving as the driving force behind a skilled team of three Retail Lease Analysts. My areas of oversight included lease interpretation/auditing of CAM, tax, and other tenant recovery matters for the extensive portfolio of shopping centres. Among my other key contributions and achievements, I…Executed due diligence for potential new acquisitions targeted by the group.Continually reviewed CAM, tax, and other tenant recovery calculations for budgeting, reforecasting, annual prebills, year-end accruals, and final billings.Was relied upon by Landlords to leverage my extensive expertise and deliver recommendations to facilitate disputes with national tenants.Collaborated with General Managers, Development, and Leasing teams to comprehensively assess the impacts of tenancy changes on GLA, shortfalls, and PSF rates. Delivered a high-powered presentation "Prospective Tenants - Impact on CRUs" at the Primaris Retail Conference that was well received and resulted in being asked to present again at all 35 shopping centres.The presentation offered invaluable insights for Leasing & Development teams and General Management on the potential ramifications and implications that can result from negotiations with prospective tenants. Acted as Chief Liaison with Altus-Derbyshire tax consultant to oversee consultant performance in the performance of realty tax model development/reconciliations and tax appeals/reassessments.Fostered organizational synergy through constant communication with Property Administrators to educate each on the best practices for working with the Leasing Administration Department, which significantly improved service utilization and results. Partnered with the Finance Department to lend my expertise in resolving a series of long outstanding Accounts Receivable issues with national tenants, restoring trust and satisfaction.
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ConsultantKp Financial Group/Advisum 2003 - 2005
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Senior Property Financial AdministratorIvanhoe Cambridge Ii, Inc. 1997 - 2003Toronto, On
Ann Hansen Education Details
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Sir John A MacdonaldBusiness
Frequently Asked Questions about Ann Hansen
What is Ann Hansen's role at the current company?
Ann Hansen's current role is Previous Recovery Manager at Partners REIT.
What schools did Ann Hansen attend?
Ann Hansen attended Sir John A Macdonald.
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Ann Hansen
Manager, Client Services ( Retired) At Northeast Community Care Access CentreNiagara Falls, On -
Christie Anne Stinton, RPR
Greater Calgary Metropolitan Area2lpcorp.com, newalta.com3 +140380XXXXX
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