Ann M. HarrisEmail: annmharris@hotmail.comWork HistorySept 1985 to Dec 2012International and Domestic Shipping and Receiving American AirlinesDFW Airport, TX 75261Responsible for receiving and verifying paperwork and shipment are of equal value. ( pieces, dims, weight, dangerous goods, origin, destination, labels) Routing shipment. Processing Import documents for brokers and customers for customs clearance and logistics. Provided solutions and assistance to brokers and customers for expediting clearance process and billing through good customer service and organizational skills. Involved in U.S. Customs AMS (Automated Manifest System) input for import shipments and Canadian Border Services Agency ACI (Advance Commercial Information) input for export shipments. Resolved lost and damaged shipments. Inventory and reconciliation.Excel in effective and positive communications with customers, coworkers and management. Highly skilled in all phases of cargo, shipping and receiving. Assisted in training and development of procedures and trained new employees. Frequently offered suggestions for improved cost savings and productivity. Provided assistance to co-workers through multitasking abilities and job knowledge. Display an ability to learn rapidly and adapt quickly to changing situations. Work effectively in high pressure situations and develop creative solutions to problems.Sabre: FRT RES DECSEducationMay 1983 to May 1985Texas State Technical Institute, Waco, TX Associate Degree-Applied Science Major-Plant Engineer TechnologyReferences available upon request.TrainingOSHA Hazard Communication-2012