Ann Hebert Email & Phone Number

Killingly, Ct, Us

New York, New York, Us

Chandler, Arizona, Us

• Purchase materials, parts, supplies, and services while optimizing cost, delivery and terms.• Resolve invoice discrepancies with Accounts Payable• Focused on cost reduction activities as related to procurement for supply, production, service items and raw materials.• Develop and implement procurement strategies, policies and procedures to streamline purchasing activities and maximize cost savings.• Monitor inventory levels and collaborate with the operations team to maintain optimal stock levels while minimizing excess or obsolete inventory.• Resolve supplier-related issues, such as delivery delays, quality discrepancies, and damage claims• Maintained positive relationship management with suppliers and actively negotiated pricing• Manage the relationship with suppliers on their performance based on quality, on-time deliver & PO match per KPI’s.• Responsible for all strategic and tactical functions of purchasing MRO and direct raw materials• Process RMAs to vendors based on issues with non-conformance raw materials.• Participated in recertification audits for ISO9001 (Bear DE site) & IATF16949 (Woodstock CT site)

Woodstock, Ct, Us

• Submit RFQ’s to confirm pricing with suppliers.• Identify and resolve problems related to inventory. • Address quality issues with vendors and on time delivery concerns• Negotiate pricings, contracts, and terms & conditions.• Process MRR’s to vendors for non-conforming parts• Create efficiencies for blanket orders, vendor contact info and update vendor contracts.

Chandler, Arizona, Us

• Purchase materials, parts, supplies, and services while optimizing cost, delivery and terms• Resolve supplier-related issues, such as delivery delays, quality discrepancies, and invoice discrepancies• Maintained positive relationship management with suppliers and actively negotiated pricing• Responsible for all tactical purchasing activities such as order for MRO and direct raw materials• Resolved and addressed issues with the Horizontal Report – purchasing tool in Excel• Provided Logistics Support to Woodstock CT as needed

Chandler, Arizona, Us

• Managed a union team of 8 employees who are responsible for inbound and outbound shipments• Responsible for all logistics coordination for domestic and international shipments• HazMat DOT certification for ground, air, and vessel shipping• Managed open order queue and prioritized per due dates • Responsible for KPI of OTD 95%( On Time Delivery) monthly and year end goals• Processed and ensured compliance on international customs documents to freight forwarders• Worked with supplier vendors on RTV shipments for non-conformance material• Perform monthly cycle counts, as well as annual wall to wall physical inventory counts• Provide cost savings initiatives as related to warehousing, storage fees, and logistics

Majadahonda, Community Of Madrid, Es

• Managed a team of 10 employees who are responsible for policy initialization, legal mailings, and other administrative support • Coached and mentored employees with daily and weekly coaching• Participated on the 2017 Alternate Work Schedule project for Insurance Operations• Managed the rollout project for the 2017 Production Database for Insurance Operations – Access Database tool.

• Managed a team size of 40-45 employees responsible for the accurate processing of return to stock shipments from our retail store locations.• Examined and investigated specific store issues and concerns as related to return shipments back to stock.• Responsible for accurate inventory management of approx. $3 to 5 million dollars in inventory• Resolved conflict between the DC and the Retail stores concerning credit decisions outcomes. • Improved departmental throughput & efficiencies.

• Responsible for multiple departments: Receiving, Inventory Control, QA & Data Processing• Managed a team size of 20- 23 employees.• Responsible for all inbound receipts within the Receiving department• Responsible for delivering yearly .015 shrink budget (-$80k) against $48 million inventory level.• Managed the bi-yearly warehouse inventories for the building – system administrator for Physical Inventory• Ensured vendor compliance chargebacks were met according to period budgets.

• Responsible for multiple departments: Customer Service, Inventory Control, QA & Data Processing• Managed a team size of 12 employees.• Monitor and respond to inbound calls, emails and Remedy tickets from 280 retail stores & consumers.• Provided call coaching and mentoring, handled call escalations for reps.• Provided call feedback to reps with the use of a monthly scorecard.• Ensured call resolution times were met daily, weekly, monthly (24 hr SLA for all issues)• Created unique and responsive customer solutions with the Transportation/Logistics Team • Delivered exceptional, world-class customer service to internal and external customers.• Submitted carrier claims when damages occur (rollovers, water damage, etc)• Managed credit approval/requests from retail store locations and retail management team

• Monitor and respond to inbound calls, emails and Remedy tickets from 280 retail stores & consumers.• Ensured call resolution times were met daily, weekly, monthly (24 hr SLA for all issues)• Created unique and responsive customer solutions with the Transportation/Logistics Team • Delivered exceptional, world-class customer service to internal and external customers.• Submitted carrier claims when damages occur (rollovers, water damage, etc)• Managed credit approval/requests from retail store locations and retail management team

Responsible for the inbound receipt of all materials, PO accuracy, vendor compliance, and new product set ups

Bachelor Of Science - Bs, Management

Associate Of Arts - Aa, Business Administration, Management And Operations

Lean Six Sigma