Collaborated within a cross-functional team to quickly resolve client’s financial issues before, during, and after the Lenovo 2014 divestiture. Aligned with the project management office (PMO), customer, and IBM sales and marketing to define and address business requirements for this demanding client. - Exceeded client expectations by fulfilling 200+ data requests, including contract details, payment reconciliations, and reporting queries, cementing 100% completion/success. - Created technical and creative content for executive status reviews that communicated team/client strategy and key performance indicators.- Instituted external and internal communication channels to ensure client and executives were updated on all requests for information (RFIs), confirming responses aligned with contractual language and client expectations.- Appointed to the External Eminence team, directly working with IBM Finance and Operations to develop quality submissions for external award programs. Leveraged writing expertise to increase the number of IBM wins for three consecutive years: 2018 - 123 wins (10% increase), 2019 – 140 wins (12% increase), 2020 -156 wins (10% increase). - Selected to assist the Customer Response Team in revamping the process used for customer complaint resolution. Utilized innovative technology and Salesforce to decrease the complaint/issue queue by 89% - from 745 open items to 80 open items within two months. This resulted in increased employee retention, larger revenues, and greater client satisfaction

Promoted to direct an 8-person team to quarterly Sarbanes-Oxley compliance. Cultivated critical relationships with project executives, sales executives, and internal audit teams, demonstrating nimble communication skills. Directed the Americas Accounts Receivable business controls team, the Americas payment deferral process, the software compliance process, large account escalation process, and other projects as dictated by business needs.- Strengthened controls posture by 20% year over year by developing and executing intracompany audits in North and South America and advising customer support teams on issues and gray areas. - Designed a tracking system for processing non-standard payment term requests in North and South America, shortening turnaround times from five to two days, expediting sales closings.

Promoted to oversee an extensive portfolio comprised of business partners, integrated software vendors, commercial clients, and K-12 accounts as the leader of 10-20 direct reports. - Fully responsible for $45M-$100M in existing, delinquent, and >90-day receivables.- Succeeded in building relationships with a diverse portfolio of clients, sales managers, SaaS teams, and executives.