Ann Hoffmann Email & Phone Number

Copenhagen Area, Denmark

Copenhagen, Capital Region, Denmark

Copenhagen Area, Denmark

Copenhagen Area, Capital Region, Denmark

Third Party Risk Management system.Agile testing.- develop a test plan - Motivate assigned stakeholders throughout the project lifetime- Reporting of test results incl. test coverage - Creating test cases using Epic's and Userstories- using JIRA for test management

Copenhagen Area, Denmark

IT and business Continuity - Disater Recovery responsible- Disaster Recovery planning- Disaster Recovery testing- Stakeholder Management- Team Lead- Updating TRRD's based on Bia's- Resilience Allignment check-

Migration TestDisaster Recovery Team leadTest planningQC MTM

As an IT Project Manager lead all the deployment workstreams in a release. Including all deployment activities for new and exsisting applications, systems and platforms. Responsibility for ressource requirements both internally and externally. Close collaberation with all stakeholders. Responsible for building and maintaining deployment processes. As deployment Lead I was responsible for all the Scandinavian countries, and the stakeholders are of very different origins, which demanded high level of cultural understanding. Ensure that hardware and software being changed is traceable, secure and that only correct and tested versions are installedManage the implementation of new software releases or hardware into the operational environmentsCommunicate & manage expectations of projects / maintenance requests during the planning and rollout of new releasesAgree on the exact content and rollout plan for the releases, through liaison with Change Management and Project teamsAlign with Infrastructure Management regarding the provision of technical resources required to execute deploymentsEnsure required control coordinating with Change Management and Configuration ManagementSchedules and coordinates all deployment activities on System Integration environments and Production environment.Responsible for communication between stakeholders, Program Management, and Company management.Responsibel for planning, estimating, and maintaing all processes in the deployment fase.

Copenhagen Area, Denmark

As the System Configuration management I aim to achieve a pragmatic balance between a firm process on one hand, and flexibility and agility on the other.Quality and predictability in the system configuration management process is of utmost importance and I am implement processes, tools and schedules as is required to support the Program.Ownership of all project System Integration Test environments.Coordination of applications, middleware, interfaces and technical dependencies into fully compatible and functional solutions/baselines in the project SIT environments.Creates and coordinates release schedule for all environments encompassing applications, middleware, data and batch.Schedules and co-ordinates system installation/configurations, when applicable also involving organisations external to the project.Ownership of the process for reference data and test data upload in project SIT environments.Vendor co-ordination in project SIT environments.Creation of system configuration baselines based on input from all system release managers’ release notes. Implementation of suitable System Configuration Management tools to support the process.

I refer to the Head of Service Delivery. My primary function has been to handle my customers Request for Change.Participation in the implementation of the Change process in accordance to ITIL Best Practice.Participation in the implementation of a new Service Center system for handling incidents and changes. Workflows setup in accordance with the different change order possibilities.Documentation and validation of each change order.Handling and pricing in accordance with the contractCustomer contact regarding approval of price, risk and fallback plans. Coordination of resources needed for executing the change order.Contact to customer during the entire lifecycle of the change order.

I referred to the Head of System Management. I was group leader for Enterprise Management. Configuration Management.Responsibility for documentation af all configuration itemsResponsibility for the monitoring of all configuration items in accordance with the Service Level Agreement mentioned in the contract.Point of contact for our foreign colleagues from FinlandTravel activity in connection with training in use of our Configuration Management system and CMDB. Collection of relevant data for the Configuration itemsParticipating in the commissioning and deployment of CMDB.

A consultancy with Datacenter Best Practice as primarily responsibility. Here I referred directly to the Technical Director. I had a permanent contract as a consultant with IBM throughout the whole period.Responsibility for a substantial IBM clients MPLS netResponsibility for ordering and closing data linesResponsibility for the operation of the MPLS netResponsibility for expanding the MPLS netResponsibility for IP scope in accordance with the MPLS netResponsibility for contact with the suppliersResponsibility for coordination of technical resourcesConfiguration management af hardware/routersConfiguration of Cisco equipment

I referred to the Head of the technical department. Responsibility for ordering and closing data lines and coordinating this between NordData, SuperGros and Dagrofa’s MPLS net. Coordinating technical resources in regards to the operation of the MPLS netCoordinating the cooperation between the provider and the recipient of ADSL lines. Configuration management of hardware

Bo Grønt Hillerød is a garden centre, with private house owners as the main customer group.Responsible for local area networkResponsible for the operation of the credit card terminalResponsible for digital warehousingOrdering of suppliesCustomer service

NetDesign primarily deals with IP-Communication. I was in the Service group and referred directly to the Head of the technical department. I implemented and coordinated the life cycle of defect hardware in and outside Denmark. Responsible for all complaints in regards to hardware

Replacement of network cards in serversInstallation of drivers for the netcardInstallation of OS2 on serverDriving to Sparekassen Bikuben branches throughout DenmarkImplementing servers with an OS2 platform in all the branchesTest of OS2 platform throughout the companyTesting the OS2 platform connections to the head office

It Administrator, It

2004 IT-Administrator from Niels Brock Copenhagen Business College. My thesis was concerned with optimizing communication from Main office.

It Administrator

Education record