Ann Hofvander

Ann Hofvander Email and Phone Number

Group COO @ U.plus
Prague, Czechia
Ann Hofvander's Location
Prague, Czechia, Czech Republic
Ann Hofvander's Contact Details

Ann Hofvander personal email

About Ann Hofvander

INTEGRITY > HEALTH > PASSIONI do what I love and I love what do. My 20+ years of building lasting relationships and producing exceptional results has spanned three continents and infinite positive experiences. These events have deepened my knowledge base, strengthened my skill set, and honed my ability to adapt and thrive in diverse cultural settings. I’m at my best in environments where the pressure is on to deliver and deliver now. I find challenge in starting something new, or in digging in and fixing what is broken. To turn around an area to deliver on its results and commitments while developing and energizing the people making it happen is where I excel and find true accomplishment.Languages: English (native), Swedish (native), and French (fluent).

Ann Hofvander's Current Company Details
U.plus

U.Plus

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Group COO
Prague, Czechia
Employees:
28
Ann Hofvander Work Experience Details
  • U.Plus
    Group Coo
    U.Plus
    Prague, Czechia
  • U.Plus
    Group Coo
    U.Plus Jul 2019 - Present
    U+ is a product development company launching corporate & startup innovations. We have built over 60 product that created over $1B in new value in the past 5 years across US, EU and China. We start with validating value propositions and end up with scaling a built solution.
  • Fullstripe Solutions
    Partner
    Fullstripe Solutions Sep 2014 - Present
    Prague, Czech Republic
    FullStripe is a full solution IT company focused on small and medium sized businesses. We deliver a fully customised, scalable and secure solution with transparent pricing that makes sense. We do everything from front end to back end, infrastructure, software, and solution design all backed by fully supported by people that are easy to reach. Our aim is to provide everything you would otherwise get through anonymous multiple vendors at a transparent cost effective price - all under one roof.
  • Ceai
    Director Of Operations
    Ceai Jan 2018 - Jun 2019
    Prague, The Capital, Czech Republic
    We build AI startups in industries finance, biotech & healthcare, and sustainability & energy. Our operations centres are location through Central and Eastern Europe, and our start up business' are based in New York and San Fransisco. Growing fast with new ventures launching quarterly.
  • Creative Dock
    Coo
    Creative Dock Apr 2015 - Dec 2017
    Prague, The Capital, Czech Republic
    We deliver products end to end – from ideas, to testing, IT development, pricing, marketing, selling, delivering it and taking care of customer. Large companies “outsource” their innovation to us.We believe in diversity of thinking and skills. By variety of people and projects we work on, we are capable to attract eager people with hunger to make an impact and with strong corporate background.. 3 years on the market, we have developed into 100+ people company operating in… Show more We deliver products end to end – from ideas, to testing, IT development, pricing, marketing, selling, delivering it and taking care of customer. Large companies “outsource” their innovation to us.We believe in diversity of thinking and skills. By variety of people and projects we work on, we are capable to attract eager people with hunger to make an impact and with strong corporate background.. 3 years on the market, we have developed into 100+ people company operating in several countries with capability to fully develop and run products outside of our partners organization. WE ARE PROFESSIONAL DISRUPTORS - we challenge old habits, routine thinking and stereotypical behaviour. We help companies disrupt themselves, survive it and thrive thanks to it. Show less
  • Jollor
    Partner And Coo
    Jollor Mar 2014 - Feb 2015
    Prague, Czech Republic
    Jollor is a fresh and dynamic company at the cutting edge of social media management. Our team brings together the best and brightest from social media, international marketing and business development. Backed by the Ewing Group, Eastern Europe`s premier communications group, RippleEngine was born out of a desire to develop a single platform that companies can use to effectively manage their social media activities. 0ur beautifully-designed, sleek, and intuitive interface enables you to react… Show more Jollor is a fresh and dynamic company at the cutting edge of social media management. Our team brings together the best and brightest from social media, international marketing and business development. Backed by the Ewing Group, Eastern Europe`s premier communications group, RippleEngine was born out of a desire to develop a single platform that companies can use to effectively manage their social media activities. 0ur beautifully-designed, sleek, and intuitive interface enables you to react quickly in the ever-changing social media world. It is simple. smart. in a single view. Show less
  • Apsis Sweden Ab
    Director, Global Sales
    Apsis Sweden Ab Jun 2012 - Feb 2014
    Malmo, Sweden
    Apsis International AB is a SaaS provider of state of the art marketing automation software provider to over 6000 clients worldwide. With sales offices in Sweden, Norway, Denmark, Finland, Istanbul and Hong Kong Apsis’ reach goes beyond the individual borders through an innovative distribution model combining direct and indirect sales. With annual growth rates in excess of 20% annually that is self funded and profitable, the company continues to be recognised as one of the success stories in… Show more Apsis International AB is a SaaS provider of state of the art marketing automation software provider to over 6000 clients worldwide. With sales offices in Sweden, Norway, Denmark, Finland, Istanbul and Hong Kong Apsis’ reach goes beyond the individual borders through an innovative distribution model combining direct and indirect sales. With annual growth rates in excess of 20% annually that is self funded and profitable, the company continues to be recognised as one of the success stories in Sweden. My responsibilities include developing the sales organisation from a start up model to a structured, measured and profitable part of the organisation that is poised to continue its impressive growth through both expansion and new customer acquisition as well as managing and growing share of wallet from the existing base. With a team of 100+ I worked to move the company upmarket, increase the value of each individual client and actively expand the organisation in Asia and in Central / Eastern Europe. Show less
  • Capgemini Consulting
    Principal
    Capgemini Consulting Sep 2011 - May 2012
    Sweden
  • Telenor India (Uninor)
    Executive Vice President, Karnataka (Bangalore) Hub
    Telenor India (Uninor) Jul 2009 - Dec 2010
    Full P&L accountability for the entire Karnataka region (pop. 53m) in anticipation of Phase 1 Uninor roll out, the single largest in telecom history, which launched in December 2009.Fully responsible for reaching launch readiness in five months; entailing successful navigation of local cultures, politics, and relationships to build a distribution network, communication plan, product road map and a killer team to execute all of it.• Built the network - 1700 sites at launch… Show more Full P&L accountability for the entire Karnataka region (pop. 53m) in anticipation of Phase 1 Uninor roll out, the single largest in telecom history, which launched in December 2009.Fully responsible for reaching launch readiness in five months; entailing successful navigation of local cultures, politics, and relationships to build a distribution network, communication plan, product road map and a killer team to execute all of it.• Built the network - 1700 sites at launch, rising to 1800 sites by end of first quarter of operations• Built a distribution network encompassing 200 distributors and 25,000 points of sale• Built a team of 175 full time employees from scratch, plus an army of 600 off-rolls sales agents• Established the Telenor culture, values, and way of work, establishing and daily operations models while motivating the team to deliver within very tight time frames and with great impact• Implemented processes required to successfully operate in the Karnataka market• Collaborated with Telenor India and Group management to adapt and evolve our business strategy based on street-level market reaction, industry intelligence, and consumer insights acquired during and after launch• Created a tremendous launch market blast to generate momentum resulting in 440,000 activations in the first two months Show less
  • Vodafone Czech Republic (Formerly Oskar Mobil, A.S.)
    Vp, Consumer Business Unit
    Vodafone Czech Republic (Formerly Oskar Mobil, A.S.) Nov 2004 - Jul 2009
    Accountable for strategy development, management and growth of a portfolio of 2.5 million customers with full P&L responsibility. Over 700 million Euro in annual revenue.Responsibilities included strategy and implementation for mass-market target segment to achieve Net Acquisition targets of 250k+ within established cost-of-acquisition and retention parameters.• Successfully developed strong teams recognized for their cohesiveness and collaborative approach• Actively… Show more Accountable for strategy development, management and growth of a portfolio of 2.5 million customers with full P&L responsibility. Over 700 million Euro in annual revenue.Responsibilities included strategy and implementation for mass-market target segment to achieve Net Acquisition targets of 250k+ within established cost-of-acquisition and retention parameters.• Successfully developed strong teams recognized for their cohesiveness and collaborative approach• Actively developed tactical promotional and retention activity, balancing between acquisition and loyalty initiatives, building long term brand preference and future revenue streams, leveraging strong call-to-action-oriented advertising, retail merchandising and promotions to drive the attainment of customer numbers and meet efficiency goals• Developed and optimized a distribution distribution and care network, including retail, call centers, web/indirect/mobile channel operations to deliver on gross sales targets of 700k+• Delivered a differentiated and consistent customer experience, creating marked brand preference within the Czech market Show less
  • Vodafone Czech Republic (Formerly Oskar Mobil, A.S.)
    Director Of Customer Care Sales & Inside Sales
    Vodafone Czech Republic (Formerly Oskar Mobil, A.S.) Jan 2004 - Oct 2004
    Developed and implemented processes to break the linear growth trend of customer contact with customer base growth while delivering a differentiated customer experience in line with the brandpromises.• Implemented first contact resolution methodology & tracking, evolved self-care functionality and customer adoption initiatives, and active promotion of call reduction programs• Ingrained operational efficiency metrics and a fresh mindset within the inside sales channels to… Show more Developed and implemented processes to break the linear growth trend of customer contact with customer base growth while delivering a differentiated customer experience in line with the brandpromises.• Implemented first contact resolution methodology & tracking, evolved self-care functionality and customer adoption initiatives, and active promotion of call reduction programs• Ingrained operational efficiency metrics and a fresh mindset within the inside sales channels to increase productivity per capita• Led the establishment of interaction quality control process and team to address the efficiency, accuracy and effectiveness of customer facing representatives, as well to actively support the evolution and establishment of a consistent cross channel customer experience Show less
  • Vodafone Czech Republic (Formerly Oskar Mobil, A.S.)
    Senior Manager Of Brand Experience & Business Crm
    Vodafone Czech Republic (Formerly Oskar Mobil, A.S.) Oct 2002 - Dec 2003
    Inaugural member of the Brand Experience team that successfully created and developed the first Oskar Experience audit, resulting in the customer motif that continues to be the guide in market approach and customer management today.• Designed ‘Operationalized Experience’ into manageable and actionable plans, resulting in the launch of the first Customer Care experience map in Q1 2004• Launched the business CRM department at Oskar including defining the initial direction &… Show more Inaugural member of the Brand Experience team that successfully created and developed the first Oskar Experience audit, resulting in the customer motif that continues to be the guide in market approach and customer management today.• Designed ‘Operationalized Experience’ into manageable and actionable plans, resulting in the launch of the first Customer Care experience map in Q1 2004• Launched the business CRM department at Oskar including defining the initial direction & strategy, creating a powerful team that implemented key elements of strategy within six months Show less
  • Webhelp Inc. (Toronto, Canada)
    Vp, Client Services & Technology Direction
    Webhelp Inc. (Toronto, Canada) Mar 2000 - Oct 2002
    Oversaw revenue growth from $6,000 per month to more than $1,000,000 within 12 months in the newly established B2B division.Responsibilities included charting capacity and resource planning to accommodate increased business volume, with six new offshore partners representing in excess of 500 call center seats deployed in under four months• Introduced processes enabling rapid deployment of Webhelp service and facilitating ongoing management in a consistent, client-centric manner,… Show more Oversaw revenue growth from $6,000 per month to more than $1,000,000 within 12 months in the newly established B2B division.Responsibilities included charting capacity and resource planning to accommodate increased business volume, with six new offshore partners representing in excess of 500 call center seats deployed in under four months• Introduced processes enabling rapid deployment of Webhelp service and facilitating ongoing management in a consistent, client-centric manner, resulting in a key new accounts cycle from discussion to production in less than 10 calendar days.• Worked with IT development and production support teams to match client delivery and functionality expectations to Webhelp capabilities, leading to streamlined internal processes and increased client satisfaction scores Show less
  • Royal & Sun Alliance (Agilon Financial Inc. - Toronto, Canada)
    Director Of Customer Centre Operations
    Royal & Sun Alliance (Agilon Financial Inc. - Toronto, Canada) Mar 1999 - Mar 2000
    Developed financial and operations model at Agilon Financial to push Customer Contact Center from a 34% cost recovery model to over 70% within 12 months, reaching a profit status in under two years.Responsible for overall performance of the Customer Call Center, including operations, development and strategic planning leading to a 51% increased volume in nine months.• Created and implemented a multifaceted Quality Excellence Program, productivity management tools and a Mentoring… Show more Developed financial and operations model at Agilon Financial to push Customer Contact Center from a 34% cost recovery model to over 70% within 12 months, reaching a profit status in under two years.Responsible for overall performance of the Customer Call Center, including operations, development and strategic planning leading to a 51% increased volume in nine months.• Created and implemented a multifaceted Quality Excellence Program, productivity management tools and a Mentoring program to allow for structured growth and employee development and retention• Charged with expanding Royal & SunAlliance product offering to include Personal Financial Services and developed new distribution channels to increase market share Show less
  • Telespectrum Worldwide Inc. (Toronto, Canada)
    Director Of Client Services
    Telespectrum Worldwide Inc. (Toronto, Canada) Sep 1990 - Mar 1999
    Responsible for program execution, client satisfaction and account growth for assigned $35 million account portfolio. Challenges included day-to-day management, strategy, and execution. Established initiatives to achieve revenue growth of 30% growth over a 12-month period.• Member of Executive Strategy Team focusing on internal communications and teamwork, leading to the development and implementation of cross functional ‘SuperTeam’ which streamlined program execution and facilitated… Show more Responsible for program execution, client satisfaction and account growth for assigned $35 million account portfolio. Challenges included day-to-day management, strategy, and execution. Established initiatives to achieve revenue growth of 30% growth over a 12-month period.• Member of Executive Strategy Team focusing on internal communications and teamwork, leading to the development and implementation of cross functional ‘SuperTeam’ which streamlined program execution and facilitated problem solving Show less

Ann Hofvander Skills

Business Development New Business Development Telecommunications Marketing Strategy Advertising B2b Business Strategy Crm Cross Functional Team Leadership Customer Experience Leadership Management Mobile Devices Program Management Start Ups Strategic Planning Strategy Team Building Training Strategic Partnerships Product Management

Ann Hofvander Education Details

Frequently Asked Questions about Ann Hofvander

What company does Ann Hofvander work for?

Ann Hofvander works for U.plus

What is Ann Hofvander's role at the current company?

Ann Hofvander's current role is Group COO.

What is Ann Hofvander's email address?

Ann Hofvander's email address is an****@****ies.com

What schools did Ann Hofvander attend?

Ann Hofvander attended Efl, University Of Toronto - Victoria University.

What are some of Ann Hofvander's interests?

Ann Hofvander has interest in Clean Air Is A Passion Of Mine, Fresh, Hiking.

What skills is Ann Hofvander known for?

Ann Hofvander has skills like Business Development, New Business Development, Telecommunications, Marketing Strategy, Advertising, B2b, Business Strategy, Crm, Cross Functional Team Leadership, Customer Experience, Leadership, Management.

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