• Led a team of 5 - 6 remote developers (full stack team with a mix of frontend and backend). Setting project goals and facilitating team meetings.• Inspired and guided the team to accomplish an influential project, spearheading the successful migration of core functionality into a microservice architecture. This transformative endeavor enhanced overall functionality and empowered customers with increased flexibility and valuable insights.• Led performance improvements for the front end, decreasing page load time by 50% and ensuring a load time under 3 seconds on pages.• Created and led process experiments to consistently enhance delivery time predictability. By leveraging cycle time metrics, measured progress and achieved a 33% improvement in the 95th percentile cycle time.• Participated in the interviewing process and developed onboarding materials for the team. Successfully onboarded 2 new employees and 1 internal transfer.• Mentored and collaborated with engineers, actively assisting them in achieving their growth goals, resulting in the promotion of three talented individuals.• Increased visibility of the team's work by creating, publishing, and reviewing metrics designed to help the team work better and faster, leading to more data-driven decisions.• Worked with the Product Manager to implement a RICE framework for prioritizing upcoming work.

• Led a team of 7 employees (2 QA and 5 developers - full stack) and 3 contractors. • Worked closely with management teams to plan, develop, coordinate, and execute technical strategies for product-developed processes for identifying and prioritizing upcoming work• Worked with the Sales team to identify potential new features and develop POCs that led to multi-million dollar commitments from customers.• Interviewed, hired, trained, and mentored staff by coaching, leading performance reviews, and offering constructive feedback.• Achieved a 20% increase in unit testing and UI Automation.• Developed and implemented performance metrics for executive management

• Led a team of 3 Automation Engineers and 1 contractor.• Worked with Director level Engineering Managers to create a cohesive automation strategy for all departments under the VP• Developed a revolutionary new automated testing framework that could be utilized both in development and on production systems for verifying software deploys (as well as continuous monitoring). Developed working with the team and currently has 5 patents pending.• Implemented DevOps pipeline with CI/CD integration at all stages of the test pyramid with ongoing development work • Implemented automation coding standards, code reviews, and other best practices for Behavior Driven Development• Trained and mentored staff by coaching and offering constructive feedback• Implemented and reported performance metrics to executive management - including developing key integrations between Jira and automated systems to better map test results back to customer value

• Led a team of 3-4 employee QA Engineers, 1-2 remote contractors, and 2 customer support representatives. • Worked closely with management teams to plan, develop, coordinate, and execute testing strategies for varied product portfolios (hardware plus desktop, web, and mobile software)• Created and executed a hiring plan for a new QA Engineer. Created a standard set of questions to help eliminate bias in the phone screening stage. Successfully onboarded the new engineer.• Performed 1:1’s to provide feedback and conducted performance reviews• Managed resolution for escalated customer issues, communicating to both internal and external stakeholders plans for resolution• Developed Customer Support metrics to track time to resolve and other metrics designed to improve overall customer experience with support.

• Introduced agile methodologies and effective development best practices to division to enhance product development• Worked effectively with multiple Scrum teams both internally and off-shore.• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.• Coached teams in Agile practices and provided necessary training to create a positive mindset to Agile methodologies.• Implemented and reported performance metrics to executive management• System Administrator for Agile project management tools such as Jira, Rally, and VersionOne - including transition of projects from VersionOne to Rally and Rally to Jira

Small company specializing in testing of the end user experience for mobile handsets. Purchased by Spirent in October 2012.• Improved and maintained Windows Desktop application for data throughput testing Worked with team to create new testing system for concurrent voice and data testing resulting in additional services being offered (Patent US 9.462.495 B2 )• Created proofs of concept for innovative new solutionsWorked directly with customers on high visibility problems - providing workarounds and communicating development schedules• Implemented and reported performance metrics to executive management

A startup (10 - 15 people) designing a new system for central reporting / tracking of campus incidents and notification of campus wide incidents. • Designed and developed UI for reporting on campus incidents that interfaced with a hardware network for location information • Designed, implemented and performance tested database as needed to support requirements• Modified and enhanced design for embedded software (AVR 8-bit processor) to allow wireless hardware to be upgraded remotely• Supported the company at various sales conferences with onsite support for the demos and providing technical explanations to potential customers

A company (200 - 500 people) that’s a market share leader for point of sale software, and enterprise information systems software for the retail and hospitality industries. Worked with the division responsible for the largest volume customers - casinos, stadiums, amusement parks, etc. • Improved database transformation service with tens of thousands of transactions daily• Assisted management with prioritizing and scheduling fixes for release based on fix complexity and customer need• Communicated clearly with customers on problem source and release schedule• Lead Quality Improvement Team in defining new code review standards.

Worked in server division responsible for manufacture of fault-tolerant computer systems that were sold to large customers sensitive to outages. Formerly known as Tandem. • Improved Memory Manager and other parts of NonStop Kernel (proprietary, fault-tolerant, real-time operating system).• Debugged CPU crashes in MIPS assembly• Designed and implemented a client / server solution to dump memory from a CPU after it experienced problems.

Large PC / Server manufacturer, later purchased by Hewlett-Packard, worked in server division responsible for manufacture of fault-tolerant computer systems.• Managed high profile customer problems in a timely manner to prevent / minimize downtime • Debugged customer issues to a code level and supplied development with detailed information to fix (C/C++)• Created training for support staff for new Memory Manager

Small consulting company that worked as outsourced IT for small / medium sized businesses.• Designed and installed new networks for small and medium sized businesses.• Debugged network and server problems on Windows NT and TCP/IP.• Documented existing configurations and suggestions for improving network or computing performance.• Designed and implemented large scale installations (50+ workstations) of software using cloning.

Medium sized government contractor that supplied support to the IT help desk. • Assisted in design and development of MS Access / Visual Basic application for recording information prior to submitting clearance applications.• Served as administrator for Lotus Notes server.• Scheduled and operated video teleconferencing equipment.• Analyzed and fixed software problems with Microsoft Windows NT, 3.1, Office and WordPerfect.• Analyzed and fixed computer or printer hardware problems.