Leading East Dunbartonshire's Third Sector Interface organisation, which supports the local Third Sector through building capacity, sharing knowledge, ensuring voice and building positive connections.

Leading the transformation and development of support services for older people, to reduce isolation and promote active lives. http://www.cace.info

Key responsibilities and achievements:• Leadership of the Outreach Dept. (3 teams delivering peer support, health information and risk awareness promotion)• Staff management (10 staff)• Financial management: Responsible for budget planning and management ensuring work successfully delivered within annual activity budget. • Strategic planning and development of work in line with organisational aims: • Business planning: Ensuring each team has a clear business plan with… Show more Key responsibilities and achievements:• Leadership of the Outreach Dept. (3 teams delivering peer support, health information and risk awareness promotion)• Staff management (10 staff)• Financial management: Responsible for budget planning and management ensuring work successfully delivered within annual activity budget. • Strategic planning and development of work in line with organisational aims: • Business planning: Ensuring each team has a clear business plan with objectives, milestones and KPI’s and integrating planning across the charity to ensure capacity to support other teams requiring input from Outreach • Business monitoring and production of reports , project proposals and reviews.• Fundraising: Collaboration with the fundraising team to develop funding bids. • Project management: Management of a variety of projects with external and internal focus.• Change management: Includes driving change through activity and leading staff through change e.g. rapid reworking of activities in response to COVID19.• Internal and external collaboration and relationship building. Evaluation: ensuring that services are regularly evaluated either internally or by contracting eternal evaluation.• Promotion of the charity and services: Includes speaking at events and conferences, giving talks to groups. Show less

• Development and delivery of UK wide strategy for Peer Support activity and services across the UK.• Line management of Peer Support Officer. • Financial management: Recorded expenditure, authorised payments and expenses • Change management: Managing change in activity and supporting stakeholders through the change• Reporting: provided monthly commentary on activity and spend to Head of Dept.• Training: Development and delivery of training in peer support delivery, group… Show more • Development and delivery of UK wide strategy for Peer Support activity and services across the UK.• Line management of Peer Support Officer. • Financial management: Recorded expenditure, authorised payments and expenses • Change management: Managing change in activity and supporting stakeholders through the change• Reporting: provided monthly commentary on activity and spend to Head of Dept.• Training: Development and delivery of training in peer support delivery, group facilitation and good practice in peer support.• Established grant award and good practice award schemes for support groups, developed with involvement from support group members.• Volunteer recruitment and management of volunteers • Collaboration on joint projects • Relationship building with internal and external stakeholders • Service evaluation• Represented the charity through talks, media work and information stands. Show less

• Change management: Led the integration of peer support groups into the charity in Scotland • Financial management: • Development of new groups utilising community development approaches and collaboration with stakeholders• Relationship building e.g. with other charities.• Administrative support for Advisory Committee including helping to develop terms of reference and acting as committee secretary.• Promotion of groups and the charity through advertising ,media releases… Show more • Change management: Led the integration of peer support groups into the charity in Scotland • Financial management: • Development of new groups utilising community development approaches and collaboration with stakeholders• Relationship building e.g. with other charities.• Administrative support for Advisory Committee including helping to develop terms of reference and acting as committee secretary.• Promotion of groups and the charity through advertising ,media releases and talks.• Events management: Planned and delivered Support Group conferences. Show less

• Grew and supported the network of Breathe Easy support groups across Scotland and Northern Ireland. • Provided patient representation on Managed Clinical Networks e.g. provided a patient perspective on the telehealth system being developed in NHS Lanarkshire.• Built relationships with health care professionals (e.g. CNSs) and other charities.• Represented the organisation through talks/ info stands.• Led on publicity for groups through press releases and advertising.

• Developed and delivered a programme of breast cancer awareness through talks, info sessions and info stands in community and workplaces.• Strategically recruited, trained and managed volunteers to support awareness raising activities.• Built relationships with health care professionals, employers and other charities• Represented the charity through press interviews, talks and events.

• Developed and was responsible for the delivery of the volunteer strategy for the Trust.• Management of budget for volunteering activities.• Established policies and procedures for volunteering in the Trust.• Recruited, interviewed, placed and supported volunteers across Trust sites in roles such as stroke rehabilitation.• Developed and delivered training and advice to staff working with volunteers. • Produced activity reports for line manager.

• Recruited, interviewed and placed volunteers in volunteer activities across East Dunbartonshire.• Worked with local organisations to develop volunteer placements and provided advice and support around working with volunteers. • General office admin including keeping records of placement opportunities up to date.

Volunteer Director (4 years):• Recruited, placed and supported volunteers. (Full-time away from home volunteers working on a variety of projects including providing personal assistance to people with disabilities/ local part- time volunteering for school non-attenders and young homeless people) • Developed new placements • Authorisation of volunteer expenses.External Relations Officer (5.5 yrs):• Planned and delivered promotion of the charity and volunteering schemes… Show more Volunteer Director (4 years):• Recruited, placed and supported volunteers. (Full-time away from home volunteers working on a variety of projects including providing personal assistance to people with disabilities/ local part- time volunteering for school non-attenders and young homeless people) • Developed new placements • Authorisation of volunteer expenses.External Relations Officer (5.5 yrs):• Planned and delivered promotion of the charity and volunteering schemes through a programme of presentations, attendance at events such as careers fairs and strategic press releases including targeted press releases each year to local and national press in August to coincide with exam results being released. Show less

• Provided customer support in relation to household and motor claims and underwriting. • Liaised with garages and other insurance companies in relation to motor claims• Authorised claims payments.• Report writing and research for senior management e.g. an analysis of the reasons for customer complaints and recommendations for changes in practice in order to improve customer satisfaction.