Conduct all recruiting and hiring efforts for the Theisen's stores, distribution center, and home office.Represent the company at career and hiring fairs.Plan recruiting strategies, create recruiting marketing materials, and refine recruiting processes.Develop and participate in HR-related training for associates and managers.Conduct employee onboarding and orientation.-- And more to come!

Onboarded Caregiver’s Leave program and 2 client vendors, ensuring smooth integration and compliance with company policies.Conducted comprehensive program-wide training sessions on account specifics, reaching and educating over 100 staff members.Provided leadership training to 6 new team leads, focusing on effective protocols and best practices.Oversaw the recruitment, hiring, and management of 15-20 staff members responsible for handling employee leave of absence and disability… Show more Onboarded Caregiver’s Leave program and 2 client vendors, ensuring smooth integration and compliance with company policies.Conducted comprehensive program-wide training sessions on account specifics, reaching and educating over 100 staff members.Provided leadership training to 6 new team leads, focusing on effective protocols and best practices.Oversaw the recruitment, hiring, and management of 15-20 staff members responsible for handling employee leave of absence and disability claims.Previous positions: Workforce Absence Team Lead, Pepsi Account Show less

Assisted in defining organizational hierarchies, goals, performance metrics, and responsibilities to optimize team efficiency and productivity.Developed comprehensive remote-work policies for the company and its subsidiaries and guidelines to enhance employee development initiatives for managers.Led the recruitment, hiring, and management of 10-15 property and casualty account managers, marketing specialists, and account administrators, ensuring alignment with company objectives and… Show more Assisted in defining organizational hierarchies, goals, performance metrics, and responsibilities to optimize team efficiency and productivity.Developed comprehensive remote-work policies for the company and its subsidiaries and guidelines to enhance employee development initiatives for managers.Led the recruitment, hiring, and management of 10-15 property and casualty account managers, marketing specialists, and account administrators, ensuring alignment with company objectives and standards. Show less

Coordinated the successful opening of a new branch office and disaster recovery location as the sole on-site manager, ensuring seamless operations and adherence to company standards.Led end-to-end recruitment, hiring, and management processes for multiple staff members across claims, underwriting, and new business teams, selecting top talent aligned with organizational goals.Developed and implemented comprehensive training programs for employee onboarding, fostering a high-performance… Show more Coordinated the successful opening of a new branch office and disaster recovery location as the sole on-site manager, ensuring seamless operations and adherence to company standards.Led end-to-end recruitment, hiring, and management processes for multiple staff members across claims, underwriting, and new business teams, selecting top talent aligned with organizational goals.Developed and implemented comprehensive training programs for employee onboarding, fostering a high-performance company culture focused on excellence and collaboration.Oversaw a team of 10-15 property and casualty account managers, marketing specialists, and account administrators, ensuring efficient operations and achievement of business objectives. Show less

Successfully onboarded 15+ new insurance products and 4 new insurance carriers, ensuring seamless integration and compliance with industry regulations.Conducted company-wide training programs aimed at employee development and fostering a positive company culture, reaching and impacting over 100 staff members.Developed and maintained Standard Operating Procedures (SOPs), Quality Assurance program, and performance metrics to uphold service excellence and efficiency standards.Led… Show more Successfully onboarded 15+ new insurance products and 4 new insurance carriers, ensuring seamless integration and compliance with industry regulations.Conducted company-wide training programs aimed at employee development and fostering a positive company culture, reaching and impacting over 100 staff members.Developed and maintained Standard Operating Procedures (SOPs), Quality Assurance program, and performance metrics to uphold service excellence and efficiency standards.Led recruitment efforts and oversaw daily operations of numerous staff members, ensuring smooth functioning of customer service and claims departments. Show less

Supervised Customer Service Specialists and Benefit Coordinators; provided support on complex or escalated customer service issues; delegated responsibilities; assisted in training Sales Representatives; upheld the Platinum Culture; coaches staff in their professional growth; assisted with hiring and performance evaluations; assisted in shaping the department to meet the needs of the company and our customers.

Supervised Customer Service Specialists; provided support on complex and escalated customer service issues; delegated responsibilities; trained new Customer Service Specialists in the Platinum Culture and the duties of their positions; provided advanced training to active Customer Service Specialists and assisted in their professional growth; created/revised training program to meet the needs of the department; created/revised department procedures and notified staff of changes; and assisted in… Show more Supervised Customer Service Specialists; provided support on complex and escalated customer service issues; delegated responsibilities; trained new Customer Service Specialists in the Platinum Culture and the duties of their positions; provided advanced training to active Customer Service Specialists and assisted in their professional growth; created/revised training program to meet the needs of the department; created/revised department procedures and notified staff of changes; and assisted in training Sales Representatives. Show less

Trained new Customer Service Specialists in the Platinum Culture and the duties of their positions; provided advanced training to active Customer Service Specialists and assisted in their professional growth; created/revised the training program to meet the needs of the department; created/revised department procedures; assisted in training sales representatives; and provided support on complex or escalated customer service issues.

Assisted with group visits to the ski resort and office assisting activities.

General hotel front desk and office management duties.