Ann Joe, Ciam Email & Phone Number

Short Hills, NJ, US

Short Hills, NJ, US

Armonk, New York, NY, US

• Planned, organized, and developed training materials which covered all aspects of UAT, ensuring team preparedness and adherence to current security guidelines.
• Liaised between end users and development teams, identifying skill level improvement opportunities and incorporating improvements during weekly training sessions.
• Partnered with IBM IDADMIN Team and Hess client, ensuring user ID compliance with security documents.
• Interfaced with key stakeholders and Account Team (Service Delivery Managers), facilitating compliance with security services and issue resolution, resulting in high levels of customer satisfaction.
• Led weekly meetings and analyzed local administrators and privileged group reports, keeping accounts compliant during audit reviews.
• Recognized as go-to security focal on Hess account by mitigating security risks and resolving all security findings before due dates.

New York, NY, US

• Established and maintained user access for 13K+ Active Directory user accounts and 4K+ user accounts for SAP application, ensuring clean, audit-ready environment.
• Maintained systems and protected data from unauthorized users, preventing data loss.
• Interfaced with numerous groups within IT and business clients in phases of new projects, staying up to date on latest intelligence.
• Standardized documentation for security policies and procedures in accordance with SOX for user accounts and applications by identifying and resolving process deficiencies.
• Implemented PCI Compliance for Visa Server, used in over 800 gas stations, enabling anticipation of security breaches.
• Facilitated and identified potential risks within SAP financial application in accordance with SOX, minimizing segregation of duties through SAFE and GRC tools.