Responsible for day to day supervision and leadership of Accounts Receivable team, Improve department efficiencies that will reduce DSO and potential financial risks to the company, Assure timely collection of receivables due from customers, Manage cash application process ensuring all cash transactions are applied accurately and timely, Review AR aging and provide analysis and collection results to management, Review and release orders from credit hold, Review credit application and run credit report in Experian, Review current processes, recommend improvements and update SOP’s to improve efficiency

Bill and cost construction builder’s work orders, review accuracy of builder’s contract prices, collect on delinquent and short paid invoices, waiver preparation and submission, cash application, monthly and year end cost analysis, phone coverage, filing, create and maintain work instructions, assist & backup to Accounts Payable

Monitor a staff of two Supervisors, one Group Lead, twelve Collectors, and Remit team of four, oversee all Credit and Collections responsibilities, create and maintain necessary accounts receivable processes, support and improve cash processes as well as apply cash, review accounts and oversee collection efforts of team, coach and develop team performance, work with management team to provide cohesive work environment, perform annual performance review

Responsible for managing the Credit and Collections function to ensure timely collection of Accounts Receivable balances. Maintain departmental goals for key metrics to measure effectiveness such as: DSO, Aging Analysis, Bad Debt Percent, etc. Monitor actual results versus goals and take corrective action as needed. Train, develop, and mentor team members. Evaluate performance of direct reports and continue to seek improvement skills to enhance the teams performance. Establish customer credit limits based upon guidelines. Measure and evaluate existing customer payment performance to validate appropriate credit lines and terms. Design efficient and effective processes and procedures including those covering best practices, process re-design, and internal controls. Partner with Sales and Customer Service teams to leverage existing relationships in collection of outstanding balances, when necessary.

Set and measure departmental goals of effectiveness of accounts receivable aging and cash collected. Devise, implement, and monitor progress of pre-emptive collection strategies on delinquent accounts. Ensure that the proper criteria are being applied in targeting customer’s accounts. Monitor collection staff following proper guidelines and reaching customers in timely manner. Evaluate accounts deemed uncollectable for potential write off. Establish minimum productivity for cash application, credit cards, and credit memos. Monitor performance to ensure that minimums are being met and volume is being cleared in a timely manner. Evaluate and submit for approval customer request for credit and changes to established credit limits according to procedure. Review customer compliance with terms as scheduled or directed, and withdraw credit where appropriate. Responsible to interview, hire, train, develop, evaluate performance, and discipline employees.

Manage a collection team of eight (8), a portfolio collectively between $40-$60 million, and a DSO of 32 days. Train, develop, and coach collectors on collection efficiencies. Present collectors with mid year and annual reviews.

Manage a collection team of eight (8), a portfolio collectively between $40-$60 million, and a DSO of 32 days. Train, develop, and coach collectors on collection efficiencies. Present collectors with mid year and annual reviews.

Managed a collection team of five (6) collectors, a portfolio of $50 million, and a DSO of 42 days. Interviewed and hired potential collectors. Trained, developed, and coached collectors.