Ann Kraus Email and Phone Number

• Collaboratively work with business stakeholders, architects, Snowflake engineers, and Power BI developers to implement a 12-month roadmap for Global Business Intelligence to support both finance and field sales.• Proactively manage dependencies and overcome obstacles to deliver key data domain and reporting capabilities for the enterprise leveraging Snowflake.• Manage statements of work (SOW’s) and resources for multiple vendors, both on-shore and off-shore, to support and deliver on the roadmap initiatives.• Coach/mentor team members in the Agile concepts as the team transitions to continuous delivery and improvement for the business.• Proposing continuous improvement processes and technical capabilities to mature the data delivery organization.

• Established key deliverables for consolidating multiple order management systems to drive profitability, preserve revenue, enable top-line growth, and promote brand love, including a Team Agreement, Business Model Canvas, Customer and Employee Personas, draft RFPs for key enabling technologies, plus a mobilization phase plan and RAID. A preliminary sequencing roadmap was established prior to the initiative being put on hold.• Supported the largest acquisition by Deluxe to unify capabilities, including workstreams for HR, Finance, IT, Go to Market, Operations and Administration.

• Transformational initiative to implement ServiceNow as a new knowledge base and workflow tool in Human Resources. The key to success was building relationships and trust with strategic business stakeholders to create the backlog, establish prioritization, and build in 2-week sprint cycles.• Continuous learning, collaboration and building of team expertise in the areas we supported; portal, mobile, knowledge base and lifecycle events for an employee (Onboarding, Off-boarding).o Partnered with key business stakeholders; UX/Brand/ADA for mobile and portal, Onboarding/Off-boarding journey managers.o Participated in extensive testing for all products, including working with the automation test team and business partners to facilitate efficiencies and ensure quality.o Provided input for change management and training to support continuous learning in the organization.• Successfully completed the integration between ServiceNow and Workday to support the end-to-end employee journey for Onboarding and Off-boarding and streamline the overall employee experience.

• Leveraged technical design experience to work with enterprise architecture in understanding the Bank Secrecy/Anti-money laundering ecosystem and future state architecture.• Built an 18-month delivery roadmap with input from key business partners and technical teams to incorporate critical business needs and reduce technical debt.• Established relationships with internal and external business and technical partners for enabling successful partnerships, as well as improved processes and program deliveries.• Agile liaison between the technology team and the Enterprise Agile Transformation team.• Successfully led end-to-end testing for a critical migration initiative where multiple partner systems were impacted.• Created executive level steering committee presentations with the appropriate status and roadmap updates.

• Demonstrated leadership and partnership with business teams and within IT:o As an extended member of the business segment leadership teams, established a framework for assessing new business ideas, including the use of the Business Canvas Model. o Established an IT innovation workgroup and built the structure to support an innovative culture within IT.• Continuously met with mid-level and senior-level business partners to understand their strategic roadmaps and build out the supporting IT roadmaps as a trusted partner.• Led an end-to-end audit as a program manager for our Medicaid line of business, reviewing payment intent, claims payments, provider contracts and all aspects of a member's claims experience.

• Led Day 2 stabilization efforts and initiatives, including critical reporting needs, enhancements, and solution architecture transition planning.• Phase 1 of the program:o Provided Program Management leadership to spin up the structure and the team for implementing a new claims ecosystem in the face of Healthcare Reform.o Managed the RFP process for multiple vendors to build out the new healthcare ecosystem to support the Individual and Family Business. o Led multiple work streams as a Scrum Master with the teams delivering on schedule.o Managed the end-to-end testing in readiness for a successful "go-live" launch on 1/1/14.o Managed resources for this multi-million-dollar effort; including on-boarding and support.

• Facilitated the strategic money movement efforts across the enterprise.• Provided program management oversight for multiple efforts from conceptual initiatives to the delivery of major functions and features following the corporate methodology, including utilizing phase-end and monthly financial reviews.• Efforts had between 10-60 team members (onshore and offshore) and budgets from $150K to $1 million.• Delivered strategic capabilities over a year-long effort for the bank segment to provide clients with essential money movement functionality.

• Collaboratively worked with senior executives of several business divisions (Medicare, Medicaid, Individual Business and Human Resources) to build out annual plans and strategic roadmaps.• Provided oversight for a $32 million IT portfolio of projects, including coordination with multiple external vendors, to support the strategic business initiatives.• Identified current and future business capabilities and the IT roadmap to support those needs.• Chaired the creation and maintenance of a standards catalog for 250+ business applications to manage the technology life cycle and reduce costs while optimizing support for the business. • Implemented a broker and consumer portal which increased the volume of business and virtually eliminated manual processes.

• Designed the web strategy for the company as the program manager; including an RFP process to select an enterprise-wide content management tool, in-sourcing of portals and oversight for multiple web initiatives.• Provided program management oversight for the migration of business to a new distributed system. This included communication and status reporting to the executives, escalation, and resolution of critical issues, presenting weekly steering committee updates and providing support for multiple project teams.• Managed multiple projects for IT and the business to implement new products.• Received the 2007 Service Excellence Award for leading the implementation of a new product that met the corporate strategic goal for increasing sales and building the customer base.• Promoted, organized, and managed the 2007 United Way campaign for Information Technology.