Handled member transactions while maintaining a professional and helpful demeanor. Helping to identify financial solutions to membership base.

• Operated a cash register for cash, check and credit card transactions.• Stocked and replenished merchandise according to store merchandising layouts.• Priced merchandise, stocked shelves and took inventory of supplies.• Cleaned and organized the store, including the checkout desk and displays.• Alerted customers to upcoming sales events and promotions.• Created and hosted events for upcoming holidays and author visits.• Read and reviewed new stock.• Recommended books and other items to customers.• Created promotional handouts and signs for upcoming sales and events

• Oversaw scheduling and return of my departments breaks.• Maintained my department and kept others on task.• Cleaned and organized the store, including the checkout desk and displays.• Operated cash register for sales, check chasing & lottery payouts.• Attended to customer merchandise refunds & exchanges.• Processed money wires & bill payments.• Alerted customers to upcoming sales events and promotions.• Identified potential shoplifters and alerted management.• Trained new sales associates.• Welcomed customers into the store and helped them locate items.• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.• Answered customer telephone calls promptly and in an appropriate manner.• Determined customer needs by asking relevant questions and listening actively to the responses.• Completed all point of sale closing procedures, including counting the contents of the cash register and safe.• Preserved a perfect attendance record for 11+ months, with minimal sick days taken over the 9.5 years working with the company.