• Responsible for the processes, tools, and technologies that support the Sales and Marketing teams• Drive growth and profitability programs through data and analytics• Develop a world class global dashboard for bookings, pipeline and other analysis• Serve as a liaison between sales teams and upper management• Functions as a bridge between technology/systems and the overall business with a strong understanding of business drivers and providing tools to facilitate business processes

• Responsible for renewal of $50M+ of annual recurring revenue. Developed renewal strategy and manage Renewal Desk team. Reduced past due renewals by 50% in first 3 months.• Designed and implemented forecasting processes for Sales and Customer Success teams.• Redesigned Salesforce and CPQ workflows to optimize operations for subscription model in support of worldwide sales team.• Participate with leadership team in all aspects of forecasting, pipeline management and churn reduction.• Recognized as a top performer each year at Kaltura.

Senior Manager, Professional Services Operations 4/14-Present• Manages all aspects of Professional Services Operations at Kaltura.o Develop and manage KPIs for all aspects of service delivery within Kaltura.o Implemented processes for project creation and management, revenue recognition and forecasting.o Developed estimation process for custom and catalog services.o Manage all aspects of Clarizen Project Management system and interfaces to Salesforce.com.o Implemented new processes for managing project overruns and realization.o Responsible for coordination of all PS interactions with Finance and Legal teams.o Responsible for implementation of Clarizen and Salesforce for new Kaltura division.

• Managed an international team of Project Managers providing Consulting Services to educational clients throughout the United States, Europe and Asia-Pacfici• Coordinated estimate process for all custom consulting work performed by Blackboard worldwide.• Worked with Marketing and Sales teams to develop and document new Consulting services offerings• Managed client escalations for Blackboard Customization Maintenance group and is responsible for coordination of India-based technology team• Responsible for coordination of Consulting response to Requests for Proposal and International tenders.• Managed project realization and tracking of billable services• Work with Portfolio Management team to manage Consulting backlog

• Provided project management services to Higher Education clients throughout the Northeast. Duties include:o Strategic planningo Development of detailed project planso Change managemento Project risk assessment and mitigation• Responsibilities included managing client budgets, development of detailed project plans and project accounting.• Coordinated Blackboard technical resources and development teams to develop customized customer solutions to meet a wide range of client needs.• Provided strategic guidance in the implementation of Blackboard products

• Managed a team of Infrastructure services consultants responsible for implementation of IBM systems hardware in the Northeastern U.S.• Responsible for working directly with Account Executives and Customers to gain new business and support on-going contracts.• Managed operating budget for Technical Consulting team.• Experienced in developing Statement of Work, scheduling, resource allocation and planning.• Developed marketing collateral for promotion of company's services offerings.• Developed and maintained business relationships with IBM client representatives throughout the Northeast geography.• Strong understanding of IBM services offerings, procurement procedures and processing

Lead Consultant – Services Company ERP Implementation• Acted in the capacity of Project Manager for the company with the responsibility of being the primary interface with the vendor Project Manager for a period of 18 months.• Developed detailed project plans and roll-out schedules for Oracle implementation.• Coordinated vendor and company resources for all aspects of implementation including requirements definition, gap analysis, training, testing and go-live.• Working with internal IT staff, developed specifications to migrate data from 5 individual systems to Oracle.• Reviewed and documented reporting requirements and coordinated development efforts with internal IT staff.• Managed implementation of hardware infrastructure in support of new ERP application.Lead Consultant – Services Company ERP Evaluation and Selection• Coordinated all efforts involved in ERP software evaluation and selection.• Discovered, documented and refined client’s functional requirements.• Defined evaluation guidelines and developed demonstration scripts.• Developed project plan and evaluation schedule.• Prepared and distributed RFP.• Participated in proposal review and selection process.Interim IT Director – Service Agency• Turnover Supporto Required to comprehend the departing mangers day-to-day duties and develop alternatives for short-term support.o Review network structure, identify and resolve any current issues.• Managed day-to-day activities of the IT organization.• System Planning• Project Management • Recruiting and transition support with the new IT manager

Led staff of 10 Programmer Analysts (System i environment) and Office Technology Administrators with responsibility for Financial, Order Processing, Customer Service, Procurement, Personal Computing and LANs for large tableware manufacturing and distribution company.• Responsible for implementation of customized CRM application.• Project Manager for implementation of Lotus Notes for corporate Email.• Led IT Merger team for several corporate acquisitions. Completed system conversion in 4 months.• Supervised analysts in developing system documentation for in-house software modifications.• Implemented polices and processes for user request management and change control.• Managed multiple development and maintenance projects for 51 departments of company.• Worked with end users to develop user documentation for all aspects of ERP system.• Project manager for maintenance and on-going development of company website.• Coordinate LAN administration with telecommunications and operations staff.