• Supported senior manager and the quality department of approximately 300 people. Utilized Excel, SAP, Power BI to create, update, and send regular metrics and reports. Sent tickets to the IT team for resolution.• Processed several reports for the teams using both SAP, BI reporting, and Excel.• Designed an Access database that could be used to minimize time of inspection for vendor parts.

• Assisted the QA department in collecting their First Article Inspection documents from various departments and locations by downloading documents from MS Access, Xerox DocuShare, collecting them from their previous stored location to be implemented into the new FAIR Application.• Reviewing and standardizing the naming convention of the First Articles.• Verifying the correct revision and part number after error check by researching in MAPs and e-mailing or speaking with the Quality Engineer responsible for the First Article.

• Assisted several project managers with tracking of any informational needs utilizing both Excel an MS Access. • Quality Control of Lighting Surveys, Error checking utilizing Internal Process.• Sub-contractor invoicing and reporting using MS Access.

• Assisted with a variety of client services such as edits to the BeneTrac system for client sites and updating of internal client service representatives. • Main task was to create, and assign/route escalated tickets from the sales team to the proper customer service representative or supervisor for resolution. • Daily reporting using Excel and Spiceworks ticketing system.

• Supported deployment team, information technology team and project managers by maintaining software and hardware licensing database, acquiring license information from each department and quotes for proposals and reporting upon updates. • Queried Microsoft Access licensing tracking database and reported upon up and coming

• Item manager for Navy satellite equipment database. Collected shipping, receiving and purchase information to update the database. (Secret Security Clearance obtained but has not been maintained. • Analyzed and improved business process procedures for logistic operations and inventory of Navy satellite communications equipment. • Developed, updated and provided cost analysis reports on a weekly, monthly and quarterly basis, utilizing Access/Oracle databases and Excel.

• Provided client and internal support for Ecommerce B2B by querying custom developed Sybase/intranet customer relationship management system to provide solutions for troubleshooting issues. • Designed solutions to improve the efficiency of processes for operations team and client interface and queried and analyzed reports. • Assisted and trained operations team in performing daily processes.