*Expense Reporting*Travel Arrangements*Report Drafting and Proofing*Document Control*General Admin Tasks

• Coordinating and calendaring various types of appointments For the Plant Manager as well as other executives• Managing Expense Reports for Plant Manager and Other Executives and Staff• Following up with Managers and Supervisors on Report Outs for Various Programs and Reports on in plant processes, retrieving and relaying said information to the Plant Manager• Managing and Reporting on Housekeeping for Plants • Creating and Maintaining GEMBA Boards and Walks with Managerial and Supervisory Staff• Maintaining and creating Power Point Presentation for Staff Meeting Each Week• Travel arrangements for Plant Manager, Managerial and Supervisory staff as needed• Arranging and setting up of any Visitor Breakfasts or Luncheons• Confidant for Plant Manager, managerial and supervisory staff• Running various reports for Plant Manager, Daily, weekly and as needed• Use Of Teams for Meetings and quick correspondence method• Monitoring and Cleaning up Plant Manager and Operations Managers Calendars on a daily basis• Liaison for Plant Manager • Handling correspondence, both verbal and email as well as calls• Setting up and readying Conference Room for Daily Production Meeting• Attending Various meetings throughout each day and taking minutes for Plant Manager and relaying the information• Supporting Plant Manager, Managerial and Supervisory staff and any others as needed or necessary given any time constraints or other duties that have priority• Integral Part of the EHS Team• Auditing Part Tags in our PLEX Inventory system• Tracking Checklists each day from Supervisors for Plant Manager

• Coordinating and calendaring various types of appointments for both General Managers• Managing Expense Reports for GM’s and Other Executive Staff Members• Executive Team Assistance with various tasks• Invoicing for Both Plants via the Financial Team• Training Program Scheduler and Coordinator - Tracking, scheduling and documentation of all Training Programs for Salaried and Hourly Requirements through Pratt and Whitney Corporate Office for the EHS Department• Medical Scheduler/Coordinator for Hearing Conservation Program for the EHS Department• Medical Scheduler/Coordinator for the PIV Requirements for Shop Personnel• Supply Ordering or delegation thereof• SMART Entry for Internal and External Inspections • Any other miscellaneous tasks requested by GM’s and or Executive teams at both Plants • Strong written, verbal as well and organization skills• Meticulous attention to detail • Maintaining priorities based on the needs of the General Managers • Continual contact with GM’s to ensure their expectations and needs are being addressed and managed• Greeting visitors • Ability to work under deadlines and pressure• Other duties as requested

• Front line administrative position for a VMS Program with the State of Michigan’s for IT staffing • Assisting State of MI Management and staff with any queries, concerns, objectives for the program • Management of 500+ subcontractors from hire to end of hire• Answering and assisting SOM Managers, vendors and subcontractors on the MI Help Desk Line • Managing Purchase Order Funding and monitoring and reconciling PO’s as necessary • Managing, tracking and adjusting timesheet entries and processes• Password resets for the State of Michigan Managers and staff• Entering all pertinent data for new hire IT Professionals as it relates to their title and job duties, rate of pay, start/end date, etc.• Entering onboarding information into Vector VMS • Other various administrative duties • Functioning within departmental procedures and guidelines as it pertains to the State of Michigan’s contract• Ability to work independently and efficiently with excellence in this remote position• Meticulous attention to detail • Strong written, verbal as well and organization skills• Ability to work under deadlines and pressure

• Account Management: • Responsible for over 100 commercial accounts/Handling sensitive documents & information• Client relationship management with exceptional retention • Invoicing of hundreds of thousands of dollars per year/Collection Action as needed• Advising, engaging with clients daily • Office Management/Staff Training: • Implementation & continuous improvement of systems/procedures• Initiating/creating training manuals for Office Staff as well as other employees • Improving processes/procedures for staff by constant review/trial• Training Staff and Hiring/firing• Contractor supervision: • Supervising, scheduling, managing 14 Cleaning Technicians with the Production Supervisor• Marketing/Sales: • Creating Programs/marketing information to enhance company’s income• Created/implemented a residential incentive program - “Referral Reward Program”• Consistently improved sales & trained staff to do the same• Client Interaction: • Answering 5 line phone system, directing calls, answering inquiries, giving estimates, scheduling clients, providing superior customer service skills for every client, every time.• Other Duties: Data entry, greeting clients, filing, sorting incoming mail, ordering supplies as needed. Other Skills:• Exceptional multi tasking; attention to detail; proactive problem-solving; executive support, reception skill/management; outstanding customer service; collection action; highly developed levels of diplomacy/conflict resolution; exceptionally accurate and fast typing and 10 key stroke skills; strong cold calling experience; able to operate autonomously. Strong Trainer, able to keep a high level of confidentiality, staff development, many administrative skills, exceptional correspondence skills, event management, excellent proofreading and editing, data entry, operations of all office equipment, calendering, Microsoft word, Microsoft Excel and public speaking.

911 Emergency Dispatcher 2000-2004City of Lansing• Answering Incoming emergency or non-emergency calls• Dispatching Emergency Calls to Police & Fire• LEIN:Entering and deciphering information from the Law Enforcement Information Network for officers – This required speed, accuracy and quick thinking• Customer service: Managing and routing calls to the appropriate people, dispatch the appropriate personnel, answer general questions, take complaints, counsel, befriend and encourage the callers. • Required fast and decisive decisions and actions• Ability to work and deal with different cultures, cultural barriers, genders, ages and situations• Memorization skills• Accuracy and attention to detail were mandatory• Excellent verbal and written communication• Ability to handle stressful situations at any given moment• This position required fast, decisive decisions; a great deal of patience with different cultures, genders, ages and situations; good memorization skills; accuracy and attention to detail were mandatory; excellent verbal and written communication; and the ability to handle stressful situations bombarding you at any given moment.