Ann Luther Email and Phone Number

Responsible for implementation of all elements of the Volunteer Program, including but not limited to; recruitment of a broad range of volunteers that can fulfill multiple assignments; seeing to it that all the levels of training are carried out; supervision of volunteers incorporating guidance, support, direction and accountability.• Lead the full volunteer recruitment life-cycle, from sourcing, recruitment, interviewing and placing volunteer in appropriate role. • Develop and implement volunteer training program per current ODH and TJC guidelines.• Process and make assignments in response to requests for volunteers; cooperating with staff at all levels in the agency; engaging in positive intra- and inter-agency coordination of events, projects and department requests. • Plan networking and community events to increase the profile of hospice and to facilitate volunteer recruitment.• Maintain relationships with local referring sources and act as a liaison with any problems that may arise.

Responsible for assisting with the development and initiation of internal and external marketing strategies and participating in recruitment and sales activities with prospective residents.• Established and maintained relationships with prospective residents by assisting in the sales process and maintaining applicant tracking system.• Managed the recruitment process of prospective residents from initial contact through the finalization of the sale.• Conducted both phone and in-person interviews as well as maintained email correspondence with potential residents. • Tracked results from marketing strategies and reported all sources of traffic and sales statuses weekly.• Created and submitted all advertising to different media outlets and planned and executed internal and external marketing events.• Assisted in training with all non-marketing staff on customer service excellence.

Established and maintained relationships with prospective residents by assisting in the sales process Responsible for all aspects of developing and measuring marketing materials. This included both writing and designing materials, while managing large, complex projects.• Developed and distributed marketing materials for key service lines and campaigns; this included writing and editing content for materials, designing materials for both print and electronic form.• Managed large, complex projects; including keeping deadlines and tasks organized, on-budget and on-track, working with team members and key stakeholders, partnering with the marketing manager to obtain necessary approvals, budget tracking, etc.• Ensured messages and materials were consistent with overall organization brand standards.• Assisted in the development and implementation of strategic communication plans.• Planned and implemented events as necessary