Ann M. Devine Email & Phone Number

Grand Rapids, Michigan, United States

My personal goal, longevity and success has been to build effective working relationships with customers & co-workers to ensure a successful business and to promote customer retention and success. I enjoy providing professional client centered sales and services, from account signing, to retention, to review and negotiate pricing and total program guidelines for national and international customers. I'm responsible for managing and setting up customer programs and making modifications for new and existing customer orders and program maintenance and maintaining successful relationships with customers. Additionally I perform the following:- Creates new customer accounts, evaluates their technical capabilities, in order to establish their program, to include credit limits, logistics and account authorizations, invoicing protocols and approvals- Communicates with customers daily to promote new business sales, listen to the client’s needs and target opportunities to up-date additional programs.- Identifies opportunities to expand existing customer book of business, maintains and strengthens customer relationships- Evaluates sales proposals to align with policies and guidelines, advises Sales Managers of pricing and responsible to ensure pricing complies with applicable price structure. Completes and assures orders are invoiced as applicable.- Participates in corporate nationwide forecasts- sales targets, monthly all-sales meetings, as well as utilize SalesForce and implements policies and procedures to be more efficient and effective

Lenexa, Kansas, United States

• Supported and coordinated Corporate National Sales communications and assigned tasks and deadlines • Assisted with the coordination of VP’s leadership, participation and organization of National Sales team events and District meetings including planning, event location selection, catering, vendor and entertainment selections and event set-up.• Responsible for District Sales meeting organization, communications and merchandise sales and accounting during the events• Assisted with Strategic Marketing and Advertising campaigns for implementation for a nation-wide roll-out • Assisted with sales and organizational material development including format and reports• Provided assistance and support to other corporate team members and executives, and communicated with them on status and activities

Lenexa, Kansas And Mission, Kansas

Center manager for 2 Jazzercise Mid-west locations. • Coordinated with Jazzercise National Advertising campaign, and prepared each Center’s Roll-out promotions/Ad campaigns, graphics and signage• Created accounts and set-up new promotional advertising programs in the computer, and created purchase order programs for Promo items for each center location• Facilitated promo programs with customers, answered phones, greeted customers and visitors in a courteous, professional manner. Finalized new sales with customers through the sales process.• Responsible for facilities operations, maintenance and custodial operations both internal and external service contracts, including new furnishings and equipment purchases for computers, sound systems, and lighting• Assists with the preparation and performs various accounting, AR/AP, and HR functions for payroll and expenses, invoices, petty cash, process and deliver daily mail• Maintain cleanliness and organization of the center, kept up inventory on all office and supplies, placed supply orders on a regular basis, keeping costs in check

Lenexa, Kansas, United States

Crew leader US Department of Census: Supervised a team of field staff that was tasked with conducting the US Census door to door. I trained each of these workers on the U.S. Censuss and how to properly interview individuals to complete all necessary documents. I met with my staff of 5 daily for progress updates and kept all records for submission.

Kansas City, Kansas, United States

Social Worker II/Supervisor: Supervised the Child Abuse Intake department for the State of Kansas in Wyandotte County. This department consisted of 4 intake workers that received community calls reporting child abuse. Provided training/evaluation of each of these workers. Evaluated each child abuse report with a safety/risk assessment and assigned cases to investigators as needed. Served on the Wyandotte County Child Death Review Board through the District Attorney’s office. Communicated with the Wyandotte County Police department on child abuse concerns and assigned an investigator as needed.• Lead and supervised staff , reviewed schedules and coordinated all vacation/time off requests for subordinate associates• Develop open and close working relationships with clients, co-workers, peers, family members as well as internally and externally with health and human services providers• Ensured competencies and requirements were set and met, provided training and guidance to new and current Intake Workers regarding policy & procedure, systemic tools, workload and care plan development• Identified concerns, brought issues to management’s attention and offered suggestions for improvement.• Prepared and submitted reports or assignments, and met department initiatives and/or objectives.• Ensured regulatory requirements and accreditation standards were applied to all activity, and supported department specific performance goals, best practices and quality improvement programs• Participated in appropriate organization-wide continuous quality improvement programs, and in appropriate professional meetings and conferences

Wyandotte County, Kansas, United States

Child Abuse Investigator: Investigated child abuse cases for the State of Kansas. Made contact in the community, with families, police, courts, and schools to assure the safety of the children in question. Provided expert testimony as required in both Juvenile and District court criminal cases. Developed prevention/protection case plans for each family/child as part of the family preservation plan. Coordinated case plans with Dr.’s, lawyers, district attorney’s, therapists for goal setting with families.• Assisted in collaborating with social services agencies and criminal and justice departments to ensure full integration of case management• Assisted in completing comprehensive assessment and care plans to evaluate the need for services, answered questions and assisted peers and management with delegated tasks• Monitored performance and conducted counseling/corrective action procedures when required• Demonstrated written communication skills, strong interpersonal/verbal communication skills• Ability to create, review and interpret treatment plans• Ability to lead multiple projects, as well as ability to work independently• Demonstrated time management and priority setting skills, while working in a fast paced environment with changing priorities• Regularly work with confidential data of critical importance to clients