Ann Macdonald Email and Phone Number

Provided business analysis expertise across a wide variety of initiatives from discovery projects, to system upgrades and enhancements, to evaluating and implementing process improvements and vendor solutions. Defined business problem, vision, and scope, which provided a shared understanding of project direction and anticipated outcome. Elicited requirements using a variety of methods and managed the requirements throughout the project life cycle. Ensured business problems and needs were fully understood and root causes were identified. Decomposed business needs into business, stakeholder, and solution requirements and ensured requirements traceability throughout projects. Delivered business solutions that met business needs and achieved departmental and organizational goals.

Provided business analysis support for bundled software releases. Interviewed end users, subject matter experts, and affected stakeholders. Authored requirements documents that included business requirements, functional requirements, and test plans. Documented software changes for training and post-implementation support and tracked project activities to completion throughout the software development life cycle.