Ann Marie Mcgrath Email and Phone Number

Project Manager on Mortgages Change Delivery team.

As a management consulting analyst at Accenture, I work in roles with a broad landscape – process design and re-engineering, project management and coordination, system implementation support etc. I'm currently working as a Small Change Project Manager for a large Irish financial institution.Previous projects at Accenture include working as a project lead on the migration of an acquired loan book and as a Business Analyst on the introduction of a new digital channel for a large financial institution. Key responsibilities in both these roles included gathering business requirements, stakeholder management and providing PM support.

• Required to apply payments received to business customer accounts accurately and to clear customer accounts in a timely manner.• Responsible for performing previous day reconciliations for bank accounts in Belgium and The Netherlands.• Assisted the Order To Cash projects team in developing systems to improve day-to-day operations.• Complied weekly update reports and communicated items for management for all current projects.

•Delivered superior customer service through assisting customers with orders, complaints and other queries via phone and email. •Required to note pertinent information and process orders accurately to minimise errors. •Liaised with customer service manager when exceptional circumstances arose. •Gained experience in different areas of work within the Customer Services Department.