Ann-Marie (Vachon) Silva Email and Phone Number

Liaison between client relations account management teams and local and regional health plan client representatives, ensuring client expectations are continually met and exceeded. • Developed action plans for clients to support member acquisition, retention, engagement, and plan satisfaction. • Established contacts and maintained communication with clients, delivering monthly business review calls and quarterly strategy meetings. • Provided support to clients for customer service department, file/report issues, network development and various client needs.

Responsible for account management of Middle Tennessee/East Tennessee territory with network locations and health plan clients.• Conducted quarterly client strategy meetings, reviewing & leading strategy for member enrollment, utilization, and retention. • Successful contract renewal of key program partners in territory

* Attained $550,000 in grant funding* Provided oversight of grant program division and administered contracts to provide health education services to over 10,000 patients* Developed and administered program budget * Managed clinical educators * Developed program marketing plan to execute marketing campaigns through targeted mailings, website, and television ads.

Managed daily business operations for this downtown commercial and residential real estate development company, including financial reporting, and project forecasting.

Involved in healthcare program management and community relations with this locally owned and managed healthcare system.

Marketing, data management, managing facility revenue and financial reporting, conducting health assessments/screenings for employees at Eastman Chemical Company.