Senior Case Analyst
CurrentMeet with designated team members to discuss requirements of a matter management system.Action such requirements through proactive analysis, communication and testing.Deal with defects as and when they arise, ensuring project deadlines are not compromised.Writing generic reports and ad hoc reports on request from the matter management system.Proactively suggest changes and improvements to bring processes into line with best practice, e.g. developing enhancement forms for… Show more Meet with designated team members to discuss requirements of a matter management system.Action such requirements through proactive analysis, communication and testing.Deal with defects as and when they arise, ensuring project deadlines are not compromised.Writing generic reports and ad hoc reports on request from the matter management system.Proactively suggest changes and improvements to bring processes into line with best practice, e.g. developing enhancement forms for continuity purposes, issue logs and system analysis and design documentation to aid project development.Creation of templates to streamline processes. Show less