Ann Middleton Email & Phone Number

Hemel Hempstead, Gb

Hemel Hempstead, United Kingdom

About 3D Systems3D Systems provides the most advanced and comprehensive 3D digital design and fabrication solutions available today, including 3D printers, print materials and cloud-sourced custom parts. Its powerful ecosystem transforms entire industries by empowering professionals and consumers everywhere to bring their ideas to life using its vast material selection, including plastics, metals, ceramics and edibles. 3DS’ leading personalized medicine capabilities include end-to-end simulation, training and planning, and printing of surgical instruments and devices for personalized surgery and patient specific medical and dental devices. Its democratized 3D digital design, fabrication and inspection products provide seamless interoperability and incorporate the latest immersive computing technologies. 3DS’ products and services disrupt traditional methods, deliver improved results and empower its customers to manufacture the future now.JOB SUMMARY:Reporting to the European Customer Support Manager for all Business Units, the role is to be pro-active in all things that fall under the Customer Service umbrella. To also support all team members in other aspects of the Customer Service Role.KEY RESPONSIBILITIES: • The ability to manage and schedule customer support activities• Customer dispute management•Comprehensive database management and migration from Salesforce to Oracle.

Kingley Park, Station Road, Kings Langley, Herts Wd4 8Gw.

Swagelok London are a world leader in manufacturing the highest quality fluid system components for many industries, including Oil & Gas, Semi-Conductor, Nuclear and Power Generation. Customer Service SupervisorSupervising and supporting the Customer Service (CS) team to ensure all customers receive a first class service. Ensuring that procedures and processes are set out to enable to team to do this.

Great Linford, Milton Keynes, United Kingdom

Kyocera Document Solutions is the Document Imaging division of the multi-billion dollar Kyocera Corporation and one of the world's largest manufacturers and leading providers of document imaging devices, including network-ready digital multifunction copiers, laser printers, colour copiers/printers, wide format imaging devices and Kyocera Document Solutions have developed network management and print solutions. Technical Support Advisor Responsibilities;• To handle all first line technical queries received via phone or webform• To provide support and resolve issues over the phone• To escalate unresolvable issues to RTM, Solutions or Management as required• To request despatch of spare parts via KSC Admin when required• To log warranty calls on SMS and escalate to appropriate resolver group• To request field service call through third party service provider• To log all queries via the call management system, updating call status where appropriate and closing calls once actions are complete• To observe and adhere to the set service levels agreed• To monitor call status and chase / escalate any outside of SLA for resolution• To highlight and report on any areas of improvement• Handling customer complaints

Luton, United Kingdom

A1 – Enviroscience Ltd provide technologies for monitoring and solving environmental problems, covering a wide range of key industries and application areas including: containment technologies for the pharmaceutical industry, water & petroleum analysis instrumentation & gas detection systems. In this role I provided support to the internal and external sales team, liaising directly with customers and identifying their requirements and offering them solutions. Customer Service Supervisor Mar. 2005 to Feb. 2011Responsibilities;• Managing and co-ordinating the service support team, • Handling the customer breakdown calls and liaising with the engineers, • Dealing with the contract management, • Ensuring the sales support administration, activities and operating processes are dealt with in a timely and effective manner. • Complaints co-ordinator dealing with customer complaints from start to satisfactory completion. • Company Credit Controller minimising levels of overdue debt. I held the role of internal auditor within this position. July 2002 to Mar. 2005 Sales Support Co-ordinator Responsibilities;• Giving technical support and advice to customers concerning their health & safety/chemical analysis applications. • All aspects of administration, • Preparing quotation packages for the customers • Being an internal liaison point between customers and sales specialists. • The role of internal auditor within the department.

Buckingham

Sigma Coatings is a manufacturer of various types of high quality coatings and paint form industrial to decorative.In this role I supported the sales and internal team with administration support dealing directly with customers, giving technical advice. Technical Services Administrator Responsibilities;• Giving technical and commercial advice and administration support to customers, sales representatives and the internal PC team. • Preparing specifications and Highways Agency documents, with responsibility for the issue of technical and health & safety data sheets. • Project Tracking Co-ordinator, which involves updating all current information on projectsAchievements;• Being solely responsible for Highways Agency paint specifications• Streamlining the administration support

Apprenticeship Level 3 Contact Centre Nvq/Btec, Contact Centre

Apprenticeship Level 2 Contact Centre Nvq/ Btec, Contact Centre

Level 3 Nvq In, Customer Service

Onc Chemistry, Chemistry

City & Guilds Science Laboratory Technicians Certificate, Part 1, Science

Education record