Ann Kimanzi Email & Phone Number

Nairobi County, Kenya

Nairobi County, Kenya

Nairobi County, Kenya

●Identify and reach out to potential clients who might be interested in property investments or sourcing services. This includes networking, cold calling, and attending industry events to build a client base.●Follow up on leads and inquiries, qualify prospects, and convert them into clients. Manage a pipeline of potential clients and track interactions and progress.●Provide advice on suitable properties and investment strategies based on their requirements.●Prepare and deliver presentations to clients showcasing available properties. Highlight key features, benefits, and investment potential to persuade clients to proceed with a purchase.●Negotiate terms and prices with clients and property sellers. Work to achieve favorable outcomes for both parties while ensuring client satisfaction and adherence to company policies.●Prepare and manage contracts, agreements, and other documentation related to property transactions. Ensure all paperwork is completed accurately and in a timely manner.●Build and maintain strong relationships with clients to ensure repeat business and referrals. Provide excellent customer service and support throughout the property acquisition process.●Maintain accurate records of sales activities, client interactions, and transaction details. Provide regular reports to management on sales performance, market conditions, and client feedback.●Address and resolve any issues or concerns that arise during the property sourcing and acquisition process. Ensure a smooth and satisfactory experience for clients.

Nairobi County, Kenya

• Identifying and qualifying potential leads through market research, referrals, networking, and cold calling.• Building and maintaining strong relationships with existing clients to ensure client satisfaction and encourage repeat business.• Understanding the specific facility management needs of clients and tailoring solutions to meet those needs.• Creating and delivering persuasive presentations and proposals that showcase the company's services and value proposition.• Negotiating terms, conditions, and contracts with clients to ensure mutually beneficial agreements.• Staying informed about industry trends, competitors, and market conditions to identify new business opportunities and strategies.• Collaborating with the sales team and management to develop effective sales strategies and tactics to meet revenue targets.• Meeting or exceeding assigned sales quotas and targets within specified timeframes.• Maintaining a deep understanding of the company's services and solutions, as well as staying updated on any new offerings.• Gathering client feedback and market insights to provide valuable input for product/service enhancements and improvements.• Managing the sales pipeline, including tracking leads, opportunities, and deals through various stages of the sales process.• Collaborating with cross-functional teams, including operations and customer support, to ensure seamless service delivery and customer satisfaction.• Handling administrative tasks related to sales, such as updating CRM systems, preparing reports, and managing documentation.• Ensuring compliance with company policies, procedures, and ethical standards in all sales activities.• Staying updated on industry best practices, sales techniques, and professional development opportunities to enhance sales effectiveness.

Nairobi County, Kenya

●Responding to customer inquiries and concerns through various channels, including email, chat, and phone.●Providing timely and accurate solutions to customers by troubleshooting technical issues related to the company's games and services.●Maintaining a deep understanding of the company's products and services, as well as industry trends and best practices.●Collecting and analyzing customer feedback to help the company improve its products and services.●Collaborating with other teams within the company, such as game designers and programmers, to identify and address issues that are impacting customer satisfaction.●Tracking and documenting customer interactions and ensuring that customer data is accurately recorded in the company's systems.●Maintaining a high level of professionalism and empathy when communicating with customers, even in difficult situations.●Contributing to the development of customer support policies, procedures, and training materials to ensure consistency and quality across the team.●Staying up-to-date on the latest customer support technologies and tools to improve the efficiency and effectiveness of customer support operations.

Nairobi County, Kenya

●Responding to customer inquiries and concerns through various channels such as email, chat, and phone in a timely and professional manner.●Providing technical assistance to customers who are experiencing issues with the company's games or services, such as troubleshooting, resolving bugs, or assisting with installations.●Helping customers with account-related issues, such as password resets, payment processing, or account security.●Collecting and analyzing customer feedback to identify recurring issues or areas for improvement in the company's products and services.●Working closely with other teams within the company, such as game designers, programmers, and marketing, to address customer concerns and improve the overall customer experience.●Documenting customer interactions and maintaining accurate records of customer inquiries and issues.●Staying up-to-date on the latest gaming industry trends and best practices for customer support to continuously improve the quality of customer service provided.●Resolving disputes or conflicts with customers in a calm and professional manner, ensuring customer satisfaction.

Nairobi County, Kenya

●Demonstrating in-deep product knowledge during calls and understanding customerneeds.●Proactively participated in live chat and efficiently navigated customer queries.●Identified customer needs and solved problems, professionally managing challengingbehaviors to maintain positive and supportive relationships.●Delivered exceptional customer excellence in contact center for inbound calls, outboundcalls, and digital communication channels.●Assisted customer service manager in reviewing procedures and policies andimplemented improvements.●Developed and maintained knowledge of company products and operations to answerqueries competently.●Directed requests and unresolved issues to designated staff members.

Nairobi County, Kenya

●Resolved complaints with a genuine and diplomatic style, offering compensation to retaincustomers.●Processed 150 calls daily using clear and articulate communication skills.●Collaborated with teammates and resolved customer issues promptly.●Exceeded customer expectations and adhere to company policies to efficiently increasedprofitability.●Returned customer calls and met company turnaround objectives.●Assisted clients to activate new accounts and processing customer orders.●Processed customer check-ins efficiently, reducing processing time and retainingcustomers.●Managed high-volume inbound calls.●Met call speed and accuracy regularly.●Regularly performed account checks to maintain and update customer contactinformation.●Conducting peer training to improve customer satisfaction

Bachelor'S Degree, Business Management, Marketing

Diploma In Ict, Information Technology