• Associate CIO responsibilities with software and infrastructure services• C’ Level partner and adviser to multiple line of business segments• Manage P&L for information technology service centers for US, Mexico, Canada and So. America• Executive IT leader for North America Multi-LOB Next Generation Strategy.• Merger and Acquisition evaluations and integrations. • Proactively manage application cyber security and compliance (PCI, SOX, SOC, HIPPA and GDPR).• Innovation of robotic process automation (RPA) , AI Chatbot and digital enablement

Head of Enterprise Technology Delivery, Chief Technology Office• Transformation Leader for enterprise technology and data delivery organization of 5,000+ resource • Establish a Center of Excellence(COE) for Agile delivery and DevOps frameworks• Defined workplace of the future for attract and retain talent

Commercial Markets Application Operations and Development, Group Benefit LOB:•Responsible for the Group Benefits technology investment planning and portfolio oversight; including intake, strategy, planning and end-to-end execution.•Lead all aspects of technology delivery; technical vision, strategy, capability blueprints, execution versight, and financial management of $40M+ portfolio.•Partnership with a multi-facet senior leadership engagement, vendor relationships, and multiple PMOs.•Direct/Matrix management of 250+ resources; directors, managers, project managers, scrum masters, business analysts, application development, on/offshore technology and quality assurance teams.•Achieved a 20% efficiency gain by implementing cost-effective delivery model which included implementation of agile and scrum practices, collaborative high performing teams and improve development standards. Increase delivery schedule from 18-24 months to iterative 1-4 months cycle.•Highlights of achieved business outcomes included, ecommerce/digital delivery of mobile native application, mobile enabled website, click to chat and digital notifications, data and analytics and third party application platforms; business to business service, individual customer management, and selection new billing and financial suite.•Leadership for the delivery of claim digital capabilities which received an award from 2016 Novarica Research Council Impact Award for a “Digital Initiative at a Large Insurer.”

• Delivered an enterprise ecommerce (electronic bill presentment and payment) strategy. This included multiple strategic leadership sessions to socialize digital experience, future growth opportunities, vision alignment of across the enterprise, identification of service partners to support solution, and execution of an RFP process. • Executive operational oversight of the Personal Insurance Billing & Payment Service organization(100+ FTE) which manages $7B in receivables including processing of over 30M payments and production of 21M billing correspondences. • Designed and implemented an organizational transformation which has resulted in workflow optimization, production efficiencies and improved customer experiences. • Manage payment compliance, PCI and vendor relationship for multiple service partners.

•Delivered a Personal Insurance multiyear business and technology strategy and capability roadmap aligned to overall goals, objective and vision; including ongoing management.•Executive management of the strategic roadmap, including multiple project portfolios ($65M+); Customer Experience, Billing, Agency & Sales Distribution, Business Intelligence and Analytics•Facilitation of executive leadership initiatives including partner collaboration, creation of a strategy vision, executive communication and proposal for execution•Accountable for portfolio delivery oversight, capability blueprints, dependency management, issue resolution, risk mitigation, and financial management•Support business readiness activities, communication, training and roll-out for business adoption

Corporate Claim Systems •Delivered a multi year IT strategy for North American Property and Casualty business units. This included interfacing with national business leaders, translating multiple priorities into common and specific goals, aligning technical solutions, identified specific vendors to support solutions, executing RFP process, managing the evaluation and negotiation process. •Senior leadership oversight for a $75M+ business and technology operational transformation program for international multi line claims department. International cross-functional team of 75+ FTE. •Successfully implemented an integration strategy with third party claim administrator resulting in a $50M reconciliation recovery and risk management capabilities. Claim solution received an Innovators Award for the insurance industry.•Established a new organization (enterprise integration service) which comprised both business and technology functions. Delivered technology roadmaps to support business strategies, which comprised of an enterprise integration platform servicing strategic and legacy systems. Oversight of design and development of integration processes, business process modeling, process orchestration and data transformation.•Partner with XL global insurance business sponsors to define the enterprise portfolio for the annual budget planning process; including strategic definition, planning, cost benefit analysis, technology roadmaps, resource requirements and negotiation of priority. Provided regular program communication for claim executive management board. Implemented a vendor selection and evaluation process, including buy versus build decisions. •Primary escalation contact for technology issues within the international claim organization consisting of 22 countries. Primary liaison for regulatory and audit compliance. Partnered with corporate legal on defining international data privacy guidelines for projects. Executive Member of the PMO Review Committee.