Ann Patrick Email & Phone Number

Abuja, Federal Capital Territory, Ng

Abuja, Federal Capital Territory, Nigeria

Abuja, Federal Capital Territory, Nigeria

* Develop an annual business plan.* Ensure the highest standards of professional services to customers.* Initiate cost-effective controls and revenue management techniques.* Prepare, review and assess monthly or periodic financial statements.* Create a brand image for the hotel.* Develop strategies for organizing, staffing, planning, and executing functionalities.* Provide training for hotel staff in delivering care that meets the best standards and practices.* Develop day-to-day operations and functions of a hotel ensuring total guest satisfaction.* Maintain and manage hotel equipment, infrastructure, inventories, and other facilities efficiently.* Plan and organise accommodation, catering, and other hotel services* Promote and market the business* Manage budgets and financial plans and control expenditure* Maintain statistical and financial records* Set and achieve sales and profit targets* Analyse sales figures and devise market and revenue management strategies* Recruit, train, and monitor staff* Plan work schedules for individuals and teams* Meet and greet customers* Deal with customer complaints and comments* Address problems and troubleshoot accordingly* Ensure events and conferences run smoothly* Supervise maintenance, supplies, renovations, and furnishings* Deal with contractors and suppliers* Ensure security is effective* Carry out inspections of property and services * Ensure compliance with licensing laws, health and safety, and other statutory regulations.

Abuja, Federal Capital Territory, Nigeria

* Trains, cross –trains all front office personnel.* Participates in the selection of front office personnel.* Schedules the front office staff.* Supervises workload during shifts.* Evaluates the job performance of each front-office employee.* Maintains master key control.* Verifies that accurate room status information is maintained and properly communicated.* Resolves guest problems quickly, efficiently, and courteously.* Works within the allocated budget for the front office.* Receives information from the previous shift manager and passes on pertinent details to the oncoming manager.* Checks cashiers in and out and verifies banks and deposits at the end of each shift.* Enforces all cash handling, check-cashing, and credit policies.* Conducts regularly scheduled meetings of front office personnel.* Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.* Upholds the hotel's commitment to hospitality.* Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report, and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance, etc.* Monitor high balance guests and take appropriate action.* Ensure implementation of all hotel policies and house rules.* Operate all aspects of Front Office computer system, including software maintenance, report generation, and analysis, and simple configuration changes.* Prepare revenue and occupancy forecasting.* Ensure that employees are, at all times, attentive, friendly, helpful, and courteous to all guest managers and other employees.* Monitor all V.I.P 's special guests and requests.* Maintain required pars of all front office and stationery supplies.* Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs.

Abuja

* Defining and implementing front desk objectives and procedures. * Hiring and training staff and managing the shift schedules. * Tending to guests' complaints and questions and providing exceptional customer service. * Ensuring that the front desk and reception area are kept clean and organized. * Maintaining front desk office supplies and equipment. * Managing budgets, records, and contracts. * Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails. * Conducting performance reviews with the front desk staff. * Generating reports and feedback for presentation to the general manager. * Performing administrative duties such as filing and updating records, among others, as needed.* Assign tasks and ensure all staff positions are covered for the duration of shift* Field complaints and address visitor concerns* Answer phone inquiries, direct calls and provide basic information* Oversee and manage support staff, receptionists, and security guards* Address complaints and requests with quality customer service skills* Maintain office equipment such as photocopiers, fax machines, etc.* Monitor front desk and ensure all employees comply with all security procedures for visitorsOversee mail deliveries, packages, and couriers* Purchase, track, and invoice office supplies* Create, organize, and maintain schedules for all employees* Ensure front desk is covered at all times* Perform bookkeeping, reservations, and clerical duties

Master Of Business Administration (Mba), Global Mba, Mba

Acipm, Human Resources, Acipm

Ba (Hons), Languages (French)

Ssce

Best graduating student Class of '95