Backened with extensive experience within IT Service Delivery industry supporting key clients such as Shell Retail users, corporate clients - Singtel, Optus Australia and HP end users, having assumed in multiple roles over the last 13 years within the IT Service Management domain.Strong background with proven track results in managing incidents and major incidents (MI) by driving technical resolution and root cause analysis to mitigate business risk impact while harnessing customer satisfaction and building positive stakeholder experience. Highly ambitious with a growth mindset individual, completed Bachelors in Business Administration, ITIL V3 Foundation and other in-house certifications acquired from current and past employment. Having strong business acumen gaining hands-on experience from various IT software, tools and applications such as Remedy, Servicenow, New Relic, MS Azure, SAP and good understanding in deducing IT network topologies and transaction flows. A people centric person with excellent interpersonal and communication skills instilling positive relationship within the team and with clients supported. Hence, seeking for a more challenging role with greater responsibility and willingness to learn new knowledge and skills with the given opportunity.