Working as a Service Level Manager for my portfolio of applications.Making sure things are working as expected and if not, making sure issues are solved and preventing issues from happening (again)Connection between the business and IT teams

Currently:- Service Level Manager for UTS- DLM: The application that makes sure that every customer has the highest available speed on their line, based on the quality of the line- FROST: Application used by the partners of Proximus to document their progress in the implementation of the fiber network- ClarifyCRM (UTS): Ticketing application to manage the repair process of Proximus customers with certain servicesPast experience:- Support HP ServiceManager/HP ServiceCenter/Peregrine ServiceCenter- Support HP Asset Manager- Support Universal Configuration Management Database- Support Integrated Configuration Management Database- Support and installation IPDE auto-discovery engine- Support and creation of reports in Oblicore: ServiceLevel Reporting tool- Administration of Tivoli Workload Scheduler- Administration IBM Tivoli- Printshop Proximus: Programming of printouts of Proximus in ISIS Papyrus