Disabled

RESPONSIBILITIES • Serves as the primary contact for the Company• Greets vendors, customers, partners, job applicants and other visitors to the Netelligent office • Answers, screens and directs incoming calls for main public numbers. Determines purpose of the call and transfers calls in a timely and polite manner. • Relays pertinent messages to others while maintaining accuracy, clarity, and confidentiality.• Maintains front desk procedures; provides directions and… Show more RESPONSIBILITIES • Serves as the primary contact for the Company• Greets vendors, customers, partners, job applicants and other visitors to the Netelligent office • Answers, screens and directs incoming calls for main public numbers. Determines purpose of the call and transfers calls in a timely and polite manner. • Relays pertinent messages to others while maintaining accuracy, clarity, and confidentiality.• Maintains front desk procedures; provides directions and frequently requested company information. • Handles incoming shipments and alerts corresponding employee. Processes and distributes incoming and outgoing mail.• Maintains copy machines, faxes, and printers by completing preventive maintenance; troubleshooting failures; calling for repairs; monitoring equipment operation and providing/ordering all necessary supplies• Maintains office supplies by checking stock to determine inventory levels; anticipating requirements; placing and expediting orders; verifying receipts; stocking all items in the morning and evening (general office supplies, visitor key cards, stamps, soda, coffee, loading/unloading dishes etc.).• Coordinates event planning for employee Corporate events • Schedules meetings and conference rooms for customers and employees as requested.• Oversees the physical organization and cleanliness of the entire office checks conference rooms between meetings to ensure they are clean and presentable for the next meeting.• Serves as main contact person for building/office area issues• Prepares, updates, scans and files documents including correspondence, reports, drafts, and emails as needed.• Assists HR/Recruiting/Training with research and other projects as needed.• Coordinates interview schedules with the hiring manager, HR staff and applicants with a focus on efficient flow through the recruitment cycle from initial interview to pre-employment assessments. Show less

Primary Responsibilities: • Implementing office policies and procedures • Ensuring all office maintenance and services are scheduled and completed • Coordinating with employees to maintain a comfortable and productive working environment• Liaise with management regarding the general running of the office• Ensuring all employees have the necessary materials to be able to efficiently do their work • Assisting executive team with all necessary projects and tasks • First… Show more Primary Responsibilities: • Implementing office policies and procedures • Ensuring all office maintenance and services are scheduled and completed • Coordinating with employees to maintain a comfortable and productive working environment• Liaise with management regarding the general running of the office• Ensuring all employees have the necessary materials to be able to efficiently do their work • Assisting executive team with all necessary projects and tasks • First point of contact for corporate staff and visitors by answering phones, scheduling calendars, setting up meetings, correspondence, greeting guests and maintain sign in procedures• Mail distribution, courier and booking loading dock.• Ordering office supplies, stocking kitchen, organizing catering• Building relations, maintain office services, coordinate meeting room schedule, assist with onboarding of new staff.• Assisting with expense reports, organizing accounting information, preparing documentation, maintain corporate information. • Assisting team with travel arrangements and work with the Travel Manager. • Planning of office events and supporting corporate culture. Work with HR, Legal, Marketing and Exec team to insure the success of these events. Partner with the Office and Corporate Events manager. • Other duties as assigned -including onsite IT helpdesk support, health & safety, etc. Show less

Primary Responsibilities: • Implementing office policies and procedures • Ensuring all office maintenance and services are scheduled and completed • Coordinate with employees to maintain a comfortable and productive working environment• Liaise with management regarding the general running of the office• Ensuring all employees have the necessary materials to be able to efficiently do their work • Assisting executive team with all necessary projects and tasks • First… Show more Primary Responsibilities: • Implementing office policies and procedures • Ensuring all office maintenance and services are scheduled and completed • Coordinate with employees to maintain a comfortable and productive working environment• Liaise with management regarding the general running of the office• Ensuring all employees have the necessary materials to be able to efficiently do their work • Assisting executive team with all necessary projects and tasks • First point of contact for corporate staff and visitors by answering phones, scheduling calendars, setting up meetings, correspondence, greeting guests and maintain sign in procedures• Mail distribution, courier and booking loading dock.• Ordering office supplies, stocking kitchen, organizing catering• Building relations, maintain office services, coordinate meeting room schedule, assist with onboarding of new staff.• Assisting with expense reports, organizing accounting information, preparing documentation, maintain corporate information. • Assisting team with travel arrangements and work with the Travel Manager. • Planning of office events and supporting corporate culture. Work with HR, Legal, Marketing and Exec team to insure the success of these events. Partner with the Office and Corporate Events manager. • Other duties as assigned - including IT helpdesk support, health & safety, etc. Show less

Primary Responsibilities:• Handled shipping and receiving of domestic and international shipments• Resolved customer service issues • Handled accounts payables • Initiated purchase requisitions• Processed client orders, invoices and payments• Created and maintained active files• Handled and screened telephone calls, routine mail and reallocate as required• Performed basic bookkeeping activities• Created and maintained database records • Managed front… Show more Primary Responsibilities:• Handled shipping and receiving of domestic and international shipments• Resolved customer service issues • Handled accounts payables • Initiated purchase requisitions• Processed client orders, invoices and payments• Created and maintained active files• Handled and screened telephone calls, routine mail and reallocate as required• Performed basic bookkeeping activities• Created and maintained database records • Managed front office operations• Liaised with vendors Show less

Outstanding Achievement:Identified a missing rule that was creating a large number of support tickets. The resulting fix dramatically reduced the number of support tickets received. Primary responsibilities:• Conducted Cisco Rewards claims investigations for Cisco Sales Reps utilizing SharePoint, POS data, and offer rules to determine the root cause of the issue• Followed up with the appropriate department to ensure technical issues were resolved• Communicated with Cisco… Show more Outstanding Achievement:Identified a missing rule that was creating a large number of support tickets. The resulting fix dramatically reduced the number of support tickets received. Primary responsibilities:• Conducted Cisco Rewards claims investigations for Cisco Sales Reps utilizing SharePoint, POS data, and offer rules to determine the root cause of the issue• Followed up with the appropriate department to ensure technical issues were resolved• Communicated with Cisco Rewards partners and Maritz project managers the findings in accordance with Cisco and Maritz guidelines Show less

Outstanding Achievement:Learned to set up and administer Salesforce. In December of 2009, Murphy & Company migrated from ACT database to Salesforce. The migration cost $250 and took less than one month to complete. Primary responsibilities:• Maintained company network infrastructure• Performed desktop and laptop hardware troubleshooting and repair• Performed software and printer installation and maintenance• Administrator of Windows Server 2008, Symantec Backup… Show more Outstanding Achievement:Learned to set up and administer Salesforce. In December of 2009, Murphy & Company migrated from ACT database to Salesforce. The migration cost $250 and took less than one month to complete. Primary responsibilities:• Maintained company network infrastructure• Performed desktop and laptop hardware troubleshooting and repair• Performed software and printer installation and maintenance• Administrator of Windows Server 2008, Symantec Backup Exec, and Salesforce• Administrator of 2 consumer facing web hosted storefront applications• Performed all accounting functions utilizing QuickBooks • Administered company health benefits• Made travel arrangements and performed all other general office tasks Show less

Outstanding Achievement: In 2007, Dell subcontracted several school district computer installation projects. While holding the lead technician role, projects consistently completed early and under budget. Primary responsibilities:• Troubleshoot, repair, upgrade, and install hardware and software to desktop and laptop computers• Troubleshoot and repair networks with connectivity problems (WLAN, LAN)• Discussed options for repair or replacement with clients• Site… Show more Outstanding Achievement: In 2007, Dell subcontracted several school district computer installation projects. While holding the lead technician role, projects consistently completed early and under budget. Primary responsibilities:• Troubleshoot, repair, upgrade, and install hardware and software to desktop and laptop computers• Troubleshoot and repair networks with connectivity problems (WLAN, LAN)• Discussed options for repair or replacement with clients• Site lead technician on new equipment installation for several Dell projects under subcontractors• Delegated project assignments to technicians and monitored their progress• Escalated issues, which have no immediate resolve to the proper department• Completed inventory of equipment and provide reports Show less

Outstanding Achievement:Funded twenty-six refinance loans in one day without an assigned desk, telephone, computer, or closing officer. Primary responsibilities:• Processed requests for title, obtained lien payoffs and calculated per diem• Disbursed loans including funding approval, wire requests, and check disbursement• Prepared closing loan documents including assisting with HUD-1 preparation• Copied and distributed closed loan documents

Outstanding Achievement:It was highly rewarding to participate in a successful community involvement project, The Helping Hands Committee. I received a commendation from the Division manager for playing a key role in the project’s success. Primary responsibilities:• Liaised thousands of reservations agents worldwide with headquarters, airports, and ground and flight crews under both normal and emergency conditions• Monitored call volume and maintained company service levels… Show more Outstanding Achievement:It was highly rewarding to participate in a successful community involvement project, The Helping Hands Committee. I received a commendation from the Division manager for playing a key role in the project’s success. Primary responsibilities:• Liaised thousands of reservations agents worldwide with headquarters, airports, and ground and flight crews under both normal and emergency conditions• Monitored call volume and maintained company service levels utilizing Rockwell ACD• Collected and extrapolated call volume statistics utilizing sophisticated electronics• Utilized statistics to schedule call center staffing for 1200 agents• Monitored and controlled secure facility access and building functions• Provided backup coverage to facility personnel as needed• Supervised staff on special projects as assigned• Provided fare, schedule, flight, and terminal information• Provided frequent flyer program information and reservations Show less