Ann Smith Email & Phone Number

Ottawa, Ontario, Canada

• Project manager for 8 Innovapost projects, multiple concurrent projects related to Canada Post delivery systems. Project areas in human resources, Legal, credit card payments, installation of new sortation machines, SAP end of year across all systems. Largest project budget 3.75M to optimize the customized SAP order to cash process.• Project manager in a traditional project environment developing detailed project test plans taking into consideration requirements, content, dependencies, impacts, resources, skill sets, risk management and priorities.• Project management in a fully agile environment working with the BAs to develop Epics, stories, and workstreams and risk management. Led sprint planning, daily scrum, sprint review, backlog grooming and retrospectives. Created an overall multi-year release plan for content delivery. Worked with other teams to remove roadblocks.• Project manager for SAP Order to Cash daily support. Managing the delivery of minor enhancements and problem tickets in an agile environment.• Project Manager for Financial reconciliation systems, retail and expense systems daily support. Managing the delivery of minor enhancements and problem tickets.• Staffed project resources via job posting, selection, and interviews.• Environment: SAP (multiple customized modules) OTS Frontier, customized shipping software Microsoft Office Suite (Word, Excel, PowerPoint, Project), Jira

Ottawa, Ontario, Canada

• Develop and document requirements and specifications for project components to support the project mandate of re-writing the Firearms reference table application.• Develop and document business processing re-engineering to meet project mandate.• Develop business polices and rules to support project mandate.• Develop business specifications and processes for multiple business organizational components including dependencies.• Work on the development of architecture solutions based on business requirements and processes to support project mandate.• Merge elements of business requirements.• Analyze and recommend best practices and approaches for business.• Develop business cases based on requirements.• Work with the development team in the areas of testing, database requirements, migration, assisting development during design implementation.• Environment: J2EE, ORACLE, PowerBuilder, Microsoft Office Suite (Word, Excel, PowerPoint, Project)

Ottawa, Ontario, Canada

• Composed and documented detailed project planning, as well as providing monitoring and control of the plan for the legacy modernization of the seven RCMP systems.• Developed and documented functional requirements, feasibility, cost, design, and specification documents to modernize seven RCMP legacy systems.• Translated business requirements into documented systems design and specifications to modernize seven RCMP legacy systems.• Analyzed and documented recommend alternatives and options for solutions to modernize seven RCMP legacy systems.• Initiated decommissioning of identified applications.• Environment: Java, ORACLE, DB2, WLI, SQL2000, SQL 2005, .NET1.1, VB6, ClearQuest, RDIMS, Microsoft Office Suite (Word, Excel, PowerPoint, Project)

Ottawa, Ontario, Canada

• As part of a multi-disciplinary team performed an internal Quality Audit of a large (in excess of 30 million dollars) RCMP software development project.• Specifically in the area of Software Quality formulated a strategy to perform the Quality Audit.• For the audit performed the following: formulated audit questions for both the tester and lead levels, performed group interviews with test team members and leaders, gathered test documentation artifacts and performed spot analysis for approach, completeness, and test coverage.• Communicated audit results to Senior Management.• Environment: Oracle, Java FX, Java, Clearquest, RDIMS, Microsoft Office Suite (Word, Excel, PowerPoint, Project)

Ottawa, Ontario, Canada

• Develop a detailed test project plan for automation modernization taking into consideration content, dependencies, impacts, resources, skill sets and priorities.• Provide strategic direction and objectives in the areas of test automation framework improvements.• Develop high level solution specifications for the test automation framework.• Develop the solution architecture and feasibility of alternatives, including cost for the test automation framework, in conjunction with the common services primes.• Analyze current automated test requirements and defined detailed functionality requirements.• Analyze the requirements and provide options or alternatives for development of the test automation framework as required.• Develop and document strategies to test the test framework, expected results management, and framework performance.• Track and resolve issues (technical, environmental) affecting the test framework as required.• Work collaboratively and consult with SME’s when appropriate to solicit input for the test framework. • Debug and analyze solution and framework issues/defects in the test automation framework. • Working with the agile development team to guide the development of the modernization of a framework.• Lead and supervise agile and system testing of the framework.• Develop an implementation plan for the migration of exiting test automation data, and test case repository data.• Implemented the new framework with an end goal of deployment across multiple departments in the CIO sector.• Mentor and train team members on the new test automation framework.• Work with IBM to resolve any issues encountered with the framework with respect to the IBM RQM product.• Screen and monitor defect creation and resolution.• Created quick reference user documentation users.• Environment: Rational Functional Tester, Rational Quality Manager, Rational Requirements Composer, Clearquest, Java, Microsoft Office Suite (Word, Excel, PowerPoint, Project)

Ottawa, Ontario, Canada

• Developed detailed project test plans taking into consideration requirements, content, dependencies, impacts, resources, skill sets and priorities.• Verification governance for all aspects of the test cycle for a test team of 8, to enable on time on budget project delivery for 2 projects. Leads the team by example and provided wisdom, experience and coaching.• Created integrated solution test strategies per software release, to validate business requirements. The strategy creation involved technical project planning, risk identification and mitigation, understanding technical requirements, analyzing technical documents, continuous improvement, and integration of new and existing solution elements. Areas requiring a detailed test plan included functional testing for new features, regression, documentation, and benchmarking.• Provided updates of test progress and accountability to project management during regular reviews. • During the required phases of the SDL provide test support for Development and Customer acceptance Teams. Provide Production test support for any required patches.• Throughout the development cycle interfaced with design and test teams to ensure quality requirements and processes were abided by.• Developed strong and effective relationships with all levels, peers, business clients, vendors, and project sponsors.• Managed interdepartmental testing between the RCMP and Citizenship and Immigration Canada, Canadian Boarder Services, and Department of Homeland Security (US).• Performed test escape analysis, product test improvement initiatives.• Throughout the test cycle monitored required quality metrics and took action if required. • Performed technical interviews and provided hiring recommendations.• Provided strategic direction to improve the implemented process and procedures.• Environment: Rational Functional Tester, ClearQuest, Java, db2, WLI, Microsoft Office Suite (Word, Excel, PowerPoint, Project)

Part 1• Technical solution verification team leadership and project management for an application server product in a carrier grade telephony network implementation for the global market.• Plan, execute, control and finalize quality projects within triple constraints of delivering on time, within budget and scope objectives, including coordinating efforts of local and offshore team members in order to deliver projects according to plan.• Identify, effectively communicate, and resolve project issues and risks. Develop risk mitigation plans. Effectively communicate project status to project stakeholders. • Coach, mentor, and motivate team members, influencing them to take positive action and accountability for assigned work.• Two project portfolios in the range of $1M. • Created technical solution test strategies per software release that involved technical project planning, defining the goals, scope requirements traceability, scheduling and testing completion criteria. Also performed in the strategies formulation were resource identification, risk identification and mitigation, understanding technical requirements, analyzing technical documents, continuous improvement, providing input to design level testing, and integration of new and existing solution elements. Areas of testing involved new features, regression, integration, documentation, installation, upgrade and migration, performance and capacity.• Throughout the development cycle interfaced and arbitrated with design and test teams to ensure quality requirements and processes were abided by.• Verification governance, tracking and managing all aspects of the test cycle to an off shore test team of 15, including, managers, team leaders and testers to enable on time on budget project delivery for two one year in duration projects.

Part 2:• Performed test escape analysis, product test improvement initiatives and test execution.• Throughout the test cycle monitored required quality metrics and took action if required.• Planned and performed two customer technical demonstrations of a telephony application product.• Environment: SIP, IMS, SMS, TCP, Wireless GSM and CDMA Mobile switching, SS7, OAM, provisioning systems, Jira, Clarify, SharePoint, Linux, Power point, Microsoft Office Suite(Word, Excel, Outlook, Microsoft Messenger) Intranet/internet, proprietary telecom solutions for web conferences and application sharing.

Part 1:• Provided nodal verification technical team leadership and project management through test cycles for 13 projects from .5M to $2M for an application server product in a carrier grade telephony network implementation for the global market.• Plan, execute, control and finalize quality projects within triple constraints of delivering on time, within budget and scope objectives, while balancing the team workload.• Identify, effectively communicate, and resolve project issues and risks. Develop risk mitigation plans. Effectively communicate project status to project stakeholders. • Coach, mentor, and motivate team members, influencing them to take positive action and accountability for assigned work.• Created technical nodal test strategies per software release that involved technical project planning, defining the goals, scope requirements traceability, scheduling and testing completion criteria. Also performed in the strategies formulation were resource identification, risk identification and mitigation, understanding technical requirements, analyzing technical documents, continuous improvement, providing input to design level testing, and integration of new and existing solution elements. Areas of testing involved new features, regression, integration, documentation, installation, upgrade and migration, performance and capacity.• Verification governance, project tracking, troubleshooting, managing defects found and managing all aspects of the test cycle to a local test team of 10 to enable on time on budget project delivery.• Performed test escape analysis, product test improvement initiatives and test execution. • Throughout the test cycle monitored required quality metrics and took action if required.• Throughout the development cycle interfaced and arbitrated with design and test teams to ensure quality requirements and processes were abided by.

Ottawa

Part 2:• Directed a team of 4 testers as the test automation prime to architect and implement a test automation framework for an application product. The framework allowed for functional and performance testing in order to reduce the cost of manual testing. The project completed with a demonstrated automation framework executing a group of automated testcases that was presented to senior management.• Collaborated with an agile design team of 6 as the Agile Scrum Master in the Agile framework to define sprint content, handle sprint task items, attend daily scrum meetings, track and removed obstacles for the team, and define continuous improvement.• Performed implementation and integration of a 3rd Party Interactive Voice Recognition system (IVR) with a newly designed real time calling card service.• Led customer acceptance testing at national and international carrier customer sites. The work included concurrently balancing customer requirements against product capabilities and managing customer expectations against results.• Primed an upgrade and migration activity involving the creation of a product migration strategy, test procedures, and proved the procedures in-house to ensure onsite success at a verification office site for an international customer.• Administered verification governance to BPL (India), an out-sourced service test provider. This assignment required, training testers in Canada to work in a remote lab in India, and managing project assignments.• Performed Test execution for a new and regression features.• Supplied input for companywide verification processes and procedures.• Presided over formal internal training sessions to multiple verification teams in the area of lab operations with respect to testing.• Provided formalized performance management evaluation for team members. Provided formal peer mentoring to those in other groups seeking exposure to test team leadership. Mentored new hires in the area of product test.

Planned and executed test cases for a service control point product. This assignment involved understanding requirements, analyzing technical documents, writing test plans, executing test cases, reporting product defects.Environment: IN services, ISUP, TCAP, Wireless GSM Mobile switching, SS7, T1/E1, OAM, provisioning systems, UNIX, Informix DB, SMS, Clearcase, HTML, real time systems, Quality Centre.

Part 3:• Environment: IN services, ISUP, TCAP, SIP, Wireless GSM and CDMA Mobile switching, SS7, T1/E1, OAM, provisioning systems, UNIX, virtualization, Informix DB, SMS, Clearcase, real time systems, XML, HTML, Quality Centre, Doors, Power point, Microsoft Office Suite(MS project, Word, Excel, Outlook, Microsoft Messenger) Intranet/internet, proprietary telecom solutions for web conferences and application sharing.

Analyzed specifications to determine testing criteria.Developed program code and system modules to generate test cases. Worked with the design team to define concepts, data dictionary, processing and formatting requirements.Verified the accuracy of data.Maintained and updated test data bases and QA reports.

Provided technical and data analysis services.Assembled and verified statistical data and information.Performed analysis of data, (trends, patterns, etc.).Developed specifications for analytical applications.

• Managed a staff of 20, training, mentoring, scheduling, conflict resolution, hiring, health and safety, facilitated monthly staff meetings• Provided superior customer service on a daily basis• Managed daily/weekly/monthly sales targets• Performed visual store merchandizing• Worked with regional directors and corporate head office to promote the Breamar brand, adhere to company policies and procedures and develop staff