Ann-Sofie Frid Email and Phone Number

• Process flow analysis and process redesign along with delivery units and customer. • Produce detailed functional design document to match customer requirements. • Co-Team with the Technical Architect Team to produce technical specification for custom development and systems integrations requirements.• Provide best practice and 3rd Party solution alternatives as a part of documentation and design.• Lead UAT • Lead Training• Participate and lead, when needed, the project meetings with the customer• Participate in internal projects • Connector/speaking partner between cross service delivery Tower.• Design and implement a project schedule• Able to handle multiple priorities • Supply Chain• Service Desk• Asset Management• Configuration Management• Cross Managed Service• ITIL V2 - processer• ITIL V3 – processerExamples of Customer projects2013Governance Customer – Project “Tools, OP5, Process and Service Desk transformation” (Budget 5 MSEK) 2013Retail Customer – Global BID Project “Service Asset and Configuration Management, Supply Chain Service)” (Budget 6 MSEK) 2011Manufacturing Customer – Global BID Project “Workplace rollout, Supply chain Service)” (Budget 14,8 MSEK) 2011 Manufacturing Customer – Global BID Project “Data Center, Workplace, Service Desk)” (Budget 12 MSEK)