Ann-Sofie Frisk Email & Phone Number

Stockholm

Overall Customer Service specialist with focus on process and area development.

Responsible for overall management of the store at the Museum of Modern Art. Strategic direction, sales, web shop, staff, purchasing, merchandise, customer service. I am also responsible for coaching the team to achieve objectives for each individual roles. Maintaining and achieving high operational and merchandising standards and goals. Building a engaged and motivated team.

Stockholm, Sweden

Manager for Womans and mens fashion brand shops and Womans lingerie at Åhléns Stockholm city. Responsible for overall management of the Womans Lingerie department, staff (10 employees), merchandise and customer service. I am also responsible for coaching the team to achieve high sales objectives, maintaining and achieving high operational and merchandizing standards and goals, building highly engaged and motivated teams and developing associates to the next level.For fashion brand shops, effective September 2016, the objective is to build a common platform for Åhléns city specific cooperation and to adress mutual interests. Support the shops to meet service standards, customer satisfaction and operational efficiency in line with Åhléns objectives. Support sales development and ensure that an efficient communication platform is in place.

Stockholm County, Sweden

Stockholm, Sweden

Founding Company Director, Purchasing & Supply, Interior Design Product Development, Sales & Marketing, Event planningEstablished a wholesale business, own brand within the homeware industry, with distribution in Sweden, Norway and Denmark. Responsible for business strategy, product development, new product collections, purchasing/manufacturing, set up of operational processes and execution. Planning and execution of trade fairs, PR plans, key account sales, agent activities and new market entries. Initiated and established a conceptual change involving sales responsibility/distributorship for external brands in addition to the own brand in 2009.Company was sold autumn 2012.

Established and developed a customer service/in house sales group. Developed strategies and led change processes within the area of sales, customer service and technical service. Performed staff coaching in sales and customer relations. Worked closely with company director on developing overall business strategies, sales strategies and operational execution. Established and responsible for operation of manned showrooms in Gothenburg, Malmö and existing Stockholm. Initiated and established an international Group Customer Service Manager forum with the purpose to develop mutual service standards and KPIs. Project Manager for the largest Group re-organizational project; objective to identify the best structure for sales, sales support and customer service across the Group. Developed and implemented a performance management system. Member of the company leaderteam group.

Overall responsibilities were Strategic planning and direction setting: demand, supply, inventory, new product launches and other initiative management. I was responsible for delivering the Best Service, Lowest Inventory Cost and impeccable new product introductions.Responsibilities included, leadership, strategic planning, direction setting, coaching/training/people development, trainer for the new product launch process.Key achievements:*Best in class in KPI’s service and inventory in Europe FY’s 94-96 *Reduced inventory cost by 50% by implementing a new working methodology for production planning*Proposed and established Plant/subsidiary planning team for Hair Care, Throat Drops and Beauty Care. *Proposed and established cross functional local business team for Hair care, Throat Drops and Beauty Care*Rewarded for excellent group results within the Nordic organizationDuring my 13 years within P&G I held various positions within the Customer Service & Logistics group, ranging from Order/Shipping/Billing, Logistics efficiency to Laundry & Cleaning Paper and Health & Beauty Care Demand/Supply and Initiative Planning. Above responsibilites were the most recent 1991-1996.